Question about Comdial Impact 8012S Corded Phone

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How to establish extensions?

We have a small office with 4 different phone lines, one main line, a fax, and 2 other phone lines. We have the comdial impact phones and what we're trying to do is establish extensions so when someone calls we can transfer calls rather than walking over to the person that the call is for and telling them to pick up the phone. How can we find the extension for each of the phones? Thanks.

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The extensions start at 10 , and if you press the speaker button and hold it for a second or two it will show the extension number in the LCD display . If you do not have any phones with a display you have to find it by pressing the intercom button and try dialing the extensions one by one .

Posted on Jul 31, 2009

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We are a small company and we use the rca 4-line Intercom Speakerphones. Out of 4 phones one has the intercom button that continously flashing blue and red and the intercom does not work. The other 3...


The phone may have the same extension as another phone in the system. Unplug it from the power and take out the battery for a minute. Then plug it back in. It should take a moment to find other phones on the system and assign itself an extension number.

You may also have a line reversed on that phone. Check to see if line 1 is line 1 on all of the phones. Then line 2, 3 & 4.

Another thing to check is the DSL filter. That phone may need a filter on the line to keep your DSL from interferring. If it has one replace it.

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Do you have DSL on this line? Make sure you have filters on the lines going to the phones or take the line coming out of your DSL modem and split it to the phones.

Also, try unplugging your fax, computer modem or credit card machine and test the intercom. Sharing one line for several devices can make the intercom unhappy.

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I just want to make sure that I am shopping for the right product. We have a dental office with 1 phone#, but we have a rollover line. Our fax has it's own# which "was" what we called line 3 but as of...


Yes, you can use a regular 2 line cordless phone with your 4 line corded systems. The only concern is when you put someone on hold. The on hold function may not release if you have different makes of phone. If you already have Panasonic get a Panasonic 2 line cordless phone with the on hold feature.

Yes, you can just take line 3 and plug it into your new fax. I might suggest looking into a fax to email service instead of buying a new fax. If you receive more than send it's a great way to save on the phone line and paper.

Digital phones are pretty secure, no one will accidentally hear your conversations. It is not encrypted but I think it would be perfectly fine in your office.

Greg

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What do I buy to use 2line phone and separate fax?


You can buy a 2 line phone, but to use the fax/dsl line for voice, you will also need a line sharing device.

"The stick" is a good brand....

All it does is recognize if an incoming call is a fax or a voice call. If fax it would go to a fax port on the stick. If voice, it comes out the voice port which you can call on.

The same rules apply to this line....if something is using it, the next call will get busy......But now you could have the phone company "Hunt" your line 1 to line 2 (fax/dsl) if line 1 is busy.......hence...2 incoming lines....

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I need to change which phone rings.


I guess this is alittle late... but for your knowledge:

First you need to know the extension of the phone that you want to change. Feature 0 at the phone you want to change and hit the intercom key to ensure that we are programming the right phone.

To get into programming press:
-> FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will have to look at your LCD for 3 arrows
<- Heading..Enter->
<- Back .......Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension number of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Enter (the top right arrow) again then LINE ASSIGNMENT and hit Enter again
-> then you will see Show line:____ and input 001
-> it will show something like L001: Unassigned now press CHANGE till it says Appear&Ring
-> keep putting in all the lines that you want to ring at your desk
till all the lines are found (the numbering scheme counts out funny for Norstar it goes: line 001,002,003,004,025,026,027,028)
-> after you find all the Lines, you now hit RLS to back out of programming.

Voila, your phone will now ring. To change back, do all the same steps, but input Unassigned instead of Appear&Ring.

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2 Answers

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You will need to know which line(s), and on which station(s) (extensions) you want each line to ring.

Programming is accomplished as follows:

Default Installer Password = INTERCOM *746
You can enable different ringing assignments for individual lines and stations.
You must program ringing assignments on a per station/per line basis. You can control ringing for every line that has appearance at a station assigning immediate, or direct, ringing to some lines and delayed ringing to others. NOTE: Do not program direct ringing for lines that you assign to the direct department calling feature.
To Program: 1. Dial 54. “STA/LINE CONFIG.”
2. Dial 1 “DIRECT RING”
—OR—
Dial 2. “DELAY RING”
NOTE: For no station ringing, skip step 3 and make no line selection.
3. Select line ports for ringing (LED On = Selected Ports).
—Line port 1–14 = Dial 01–14 or press A1–A14
—Line port 15, 16 = Dial 15, 16 or press B1, B2
—Line port 17–24 = Dial 17–24 or press HOLD then press A1–A8.
4. Dial # when all line ports are selected.
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—Station 10–57: Dial 10–57 or press C10–C57.
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—OR—
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—OR—
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hi its hard to understand... the phone is connected to line 4 or not? if so and line 4 is dedicated to fax line then the fax tone is the cause of your confusion fax tone is different from a regular tone phone if the phone isnt connected to line 4 and only to all 3 ordinary lines - then the phone is getting a over volage from them and activates the light & messege alert my advice let it be you will start playing with it something else will go worng... good day

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