Question about Dell 1720dn Laser Printer

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Paper Jam error

I have an Dell 1720DN, I keep getting "paper jam" error, but there is know jam. Is there someway that I can clear this error???

Thank you
Paul

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If it works like the 1700n (I think it does), if you press Continue twice it should light up different lights as a secondary error code. It should tell you close to where it thinks the paper jam is. Check the sensors there, clean them, whatever. If you have a spare printer, or another one, you may try switching out the sensor (takes some tearing apart of the printer) and see if that fixes it.

Posted on Jul 17, 2008

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Update the firmware on the printer to version A02 and that will fix it.

Posted on Jul 09, 2008

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Try feeding paper from the front, if it works, your paper pickup rollers maybe having problems (dusty/worn-out).

- Bianca

Posted on Jul 02, 2008

  • bparker02 Dec 31, 2013

    I was having a problem with the LOAD PAPER light. Unfortunately I spent well over an hour trying to diagnose the REMOVE OUTPUT light. Somehow my mind thought FLASHING: was part of the problem not the light will FLASH! To fix my load paper issue as I had the printer in storage for almost a year while trying to find a new home was to print something and feed the 8.5x11 manually. This must have clean the rollers as the next print job I ran didn't bring up the light and it printed from the tray. Hope this helps!!

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