Question about Dell 3000cn Color Laser Printer

2 Answers

Dell 3100 CN replace drum cartridge

I just got an error message asking me to replace the drum cartridge of the printer. It has been printing fine and I don't see a reason why to spend the money for a new cartridge if the old one is still ok.
Since this message occurred the printer refused to print.
Is there any way to reset the error message so that it prints again?

Thanks a lot for your help! replace drum cartridge

Posted by on

  • clivethe5 Nov 08, 2008

    I too have the same problem. My 3100cn reports printing only 7000 sheets of A4. Also used up a 4K black cart. in only 700 sheets of moderate printing (5-10% coverage i'd guess). I opened the drum casing and it was full of used toner. I@d like to have some control over the amount of excess toner used - its costing a lot!


2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I found this posting on a Dell website. It maybe helpful before the chip activates.

Title: Extend drum life
Date: March 25, 2008
ProsIt prints
Consnot very long

Additional ThoughtsAfter the drum "expired" the first time I purchased a small $10 chip on a popular auction site and that brought it back to life. It then "filled up" after several more months. What is that? Well, if you occasionally would empty the excess toner that it picks up off the paper as it flows through the printer you can catch the drum before it "POPs" a small pressure sensor that would immediately stop the printing and say it is "FULL". There are two screws - one on each end of the "nose" of the drum. You will be shocked to see all that comes out.

Posted on Nov 06, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.


    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 188 Answers

No. There is no reset as there is with some units. This unit actually knows via a smart chip in the drum unit if it has reached EOL ( end of life ).

Posted on Sep 28, 2008

  • Cory Friedman
    Cory Friedman Oct 10, 2008

    you know the old saying, "don't shoot the messenger".

    I answered the question because I figured you would like to know definitavely that there is no reset.

    I also understand your frustration that you have to purchase a new unit even though this one appears to be printing ok. The reason behind this is simply that Dell does not want you to EVER have a print quality issue, so the warning comes on when the drum is close to end of life so that you have time to procure a new one. Then, after a set amont of print jobs after the warning, the cartridge is disabled.

    I guess I could give you an anology. You should change the oil in your car every 3000 miles. Why? you could probably get 4k, 5k, maybe even 10k out of it. It still works, why should you change it?

    What you can't see CAN hurt you. Debris in the oil is slowly killing your engine. The Manufacture could set a warning message... "Change oil soon", and then disable the car after another 1k. In fact, if they did... more people would keep from blowing their engines.

    The question you posted was "is there any way to reset the error message so that it prints again?" and the correct answer is a definate NO. But you rated the answer as "thanks for trying". Again, please don't shoot the messenger ... and consider the fact that I took the time to address the question. If the answer, even though not what you wanted to hear, correctly answered the post, a "fixya" reply would be appreciated.

    Thanks again.

  • alexkopyov
    alexkopyov Feb 22, 2013

    Very good answer ... but oil change doesn't cost you more then 60% of the new car value... In case of the printer, it will be cheaper to buy new machine than replace the drum and couple color cartridges...


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

DELL 3100 CN LEAVES DOTS ON LEFT SIDE OF PAPER. when the paper is printed there are black dots even spaced on the left hand side of the paper

replace the drum unit, if the problem persists check the Leser unit (unit scan), open it and clean the mirrors and lenses gently with alcohol and toilet paper

Oct 27, 2011 | Dell 3100cn Laser Printer

1 Answer

1/2" white line appearing down right side of page

Try replacing the toner cartridge. This seems to be a problem with the photo-sensitive drum, which is located in the cartridge.

Jan 05, 2010 | Dell 3100cn Laser Printer

1 Answer

Dell 3100 CN Prints a stip on black all the way

There is a known issue for these printers to "streak." If under warranty, call Dell. If not, there is a fix
for the defective drum unit design but requires a little technical expertise.

The procedure is explained here:

Jul 08, 2009 | Dell 3100cn Laser Printer

1 Answer

Dell A960 printing blank pages

I just sprayed windex on bottom of cartridge several times and wiped with paper towel until dark streak of black appeared. Then I dried off cartridge and replaced. It works now. Must have been clogged.

Nov 18, 2008 | Dell A960 All-In-One InkJet Printer

1 Answer

LDell 3100cn awer printer won't recognize new toner

Have you removed the plastic protection strip from the bottom of the toner?

Nov 14, 2008 | Dell 3100cn Laser Printer

1 Answer

Dell all in one printer 922

The printhead is inside the printer. Hp calls it a scanner. It's the laser that "prints" the info on the drum for printing. Usually a printhead error means that you'll have to get it replaced, not a cheap proposition.

Oct 06, 2008 | Dell W5300N Laser Printer

1 Answer

Dell printer

Error code: 004-332

This type of error code implies that you need to restart the printer again. However, do check to see if toner cartridges are seated in the proper position. Also ensure that they have been locked in.

Aug 26, 2008 | Dell 3100cn Laser Printer

1 Answer

Dell 3100cn printing horizontal stripes

Sounds like a bad imaging drum to me...

Aug 14, 2007 | Dell 3100cn Laser Printer

3 Answers

Dell 3100CN Error Message

I am a publisher here in Seattle printing full color books with this machine and I have just gotten the same message- Does anyone have a solution- I have Googled and checked everything... Now, this happened to me a few months ago and I pulled out the drum and sprayed it with air, replaced it and it worked fine for about two months- now I get the error again- does this help in the problem solving?

Jul 01, 2006 | Dell 3100cn Laser Printer

Not finding what you are looking for?
Dell 3000cn Color Laser Printer Logo

1,107 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

The Knight
The Knight

Level 3 Expert

73474 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Jerry Umali

Level 3 Expert

979 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides