HP LaserJet 4350dtn Printer
Problem for HP LaserJet 4350dtn Printer

InDesign Printing problem; service error 49.4c02




By JimyDSnake on Jun 19, 2008

" "
I have an HP4550n Color laser printer and I get the error code above, but only when printing from Indesign 2.01 and only with some files! Doesn't matter whether I'm printing from Windows 2000, 98 or a Mac! This error code only comes up when printing from InDesign.... any ideas?
Same service error 49.4C02 when printing some PDF documents. Doucment prints ok when "Print as Image" is slected from the Advance button of the print dialog box.
Comments:

Jun 23, 2008

- Being in an entreprise environment with over 100 HP printers this error occurs with Adobe 8.1 PDF documents only and changing hardware is unacceptable to our clients. We've installed adobe v7 and it seem to have printed fine. Due to security reasons we had to upgrade the application to v8.1 and then this service error started to occur. Any more feedback would be appreciated. thanks

Same Problem

Feb 19, 2009

-   Same problem, any resolution?

-   smoeller

Oct 06, 2008

-   I have System turn off, and then ON, with hold ON the green Button

Allready ask me what language i like...

Alll ever it's ok... Yeap
-   cinemaca

Solution #1

posted on Jun 19, 2008
Somewhat Helpful)

scotta01

Rank: Master 
Rating: 81%, 24 votes
This is a solution which has been suggested on another site, this has not been tested by myself so no promises.

1. Turn the printer off.
2. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
3. Remove all EIO devices from the printer.
4. Turn the printer on.
5. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
6. Replace a DIMM or EIO device if you determine that it causes the error.
7. Remember to reconnect all cables that connect the printer to the network or computer.
8. If the error persists, replace the firmware DIMM.

Hope it helps, as I said, not tested personally.
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Solution #2

posted on Oct 11, 2008
Not Rated)

sshroder

Rank: Wiz  HP Expert
Rating: 81%, 54 votes
also may be the network card or formatter. my thoughts are that you should make sure you are using the pcl5 or 5e driver as opposed to the pcl6 or ps drivers. that is the most reliable driver code but lacks some of the bells and whistles of the pcl6. these may be things to test or check to help nail down your problem. also check to make sure the printer routing is correct in indesign. Good Luck!
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