Question about HP LaserJet 4350dtn Printer

2 Answers

InDesign Printing problem; service error 49.4c02

I have an HP4550n Color laser printer and I get the error code above, but only when printing from Indesign 2.01 and only with some files! Doesn't matter whether I'm printing from Windows 2000, 98 or a Mac! This error code only comes up when printing from InDesign.... any ideas? Same service error 49.4C02 when printing some PDF documents. Doucment prints ok when "Print as Image" is slected from the Advance button of the print dialog box.

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  • JimyDSnake Jun 23, 2008

    Being in an entreprise environment with over 100 HP printers this error occurs with Adobe 8.1 PDF documents only and changing hardware is unacceptable to our clients. We've installed adobe v7 and it seem to have printed fine. Due to security reasons we had to upgrade the application to v8.1 and then this service error started to occur. Any more feedback would be appreciated. thanks

  • cinemaca Oct 06, 2008

    I have System turn off, and then ON, with hold ON the green Button

    Allready ask me what language i like...

    Alll ever it's ok... Yeap


  • smoeller Feb 19, 2009

    Same problem, any resolution?



  • Anonymous Mar 24, 2014

    printer on 2000i won't print. error code 7702

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2 Answers

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Also may be the network card or formatter. my thoughts are that you should make sure you are using the pcl5 or 5e driver as opposed to the pcl6 or ps drivers. that is the most reliable driver code but lacks some of the bells and whistles of the pcl6. these may be things to test or check to help nail down your problem. also check to make sure the printer routing is correct in indesign. Good Luck!

Posted on Oct 11, 2008

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This is a solution which has been suggested on another site, this has not been tested by myself so no promises.

1. Turn the printer off.
2. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
3. Remove all EIO devices from the printer.
4. Turn the printer on.
5. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device.
6. Replace a DIMM or EIO device if you determine that it causes the error.
7. Remember to reconnect all cables that connect the printer to the network or computer.
8. If the error persists, replace the firmware DIMM.

Hope it helps, as I said, not tested personally.

Posted on Jun 19, 2008

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Hi 123sha:
49.XXXX
PRINTER ERROR
To continue
turn off then on
A critical firmware error has
occurred that caused the
processor on the formatter
to abort operation. This type
of error can be caused by
invalid print commands,
corrupt data, or invalid
operations. In some cases,
electrical noise in the cable
can corrupt data during
transmission to the printer.
Other causes include poorquality
parallel cables, poorconnections,
or home-grown
programs. On rare
occasions, the formatter is at
fault, which is usually
indicated by a 79 Service
Error.
1 Press CANCEL JOB to
clear the print job from
the printer memory.
2 Turn the printer off and
then on.
3 Try printing a job from a
different software
program. If the job
prints, go back to the
first program and try
printing a different file. If
the message appears
only with a certain
software program or
print job, contact the
software vendor for
assistance.
4 If the message persists
with different software
programs and print jobs,
disconnect all of the
cables to the printer that
connect it to the network
or computer.
5 Turn the printer off.
6 Remove all memory
DIMMs or third-party
DIMMs from the printer.
7 Remove all EIO devices
from the printer.
8 Turn the printer on.
9 If the error no longer
exists, install each
DIMM and EIO device
one at a time, making
sure to turn the printer
off and on again as you
install each device.
10 Replace a DIMM or EIO
device if you determine
that it causes the error.
Try new network card
pdouglasss

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