Hi our VM system is not working. The individual units are not recognising the VM feature. Says inactive. The guy says the flash is dead and needs replacement. I feel that it needs to be reset because It was working fine and suddenly stopped. Now all incoming calls are ringing at phones.
That happens sometimes. Try cycling the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair/replacement.
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Two lights lit is the normal situation - it means that the two voicemail ports are connected to the Norstar System and active. Press "Feature 9 (star) 1" to view the CallPilot Feature Codes. Then enter System Administration feature code to begin programming the system.
Here are the instructions for making a conference call on a Norstar system.
Conference [Feature] 
Establish a conference call between yourself and two other parties.
1.Make or answer the first call. 2.Put the first call on hold. 3.Make or answer the second call. 4.After the second call is connected, press [Feature] . 5.Press the line or intercom button of the first held call. 6.Press [Rls] to end the conference call
To remove yourself from a conference permanently (unsupervised conference):
Press [Feature]  . The other two callers remain connected. (Some external lines may not support this feature.)
To put a conference on hold:
Press [Hold]. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other caller is on hold. To re-establish the conference, press [Feature] .
To disconnect one party:
Press the line or intercom button of the caller you want to disconnect, then press [Rls].
Press the line or intercom button of the remaining caller to resume your conversation.
To independently hold two calls:
Press the line or intercom button of the first caller, then press [Hold]. The second caller is automatically put on hold. To re-establish the conference, retrieve one call from hold, press [Feature] , then retrieve the second call from hold.
There are 2 Voicemails availiable 1 TVM/TVP external voicemail systems - you culd just unplug this unit 2 SVM internal voicemail - you cant disable this completely but you can clear the message completley and it wont work - if it is individual voicemails you could just clear the call forwarding by dialling *7100
have same unit colin and was a nightmare to sort but finally did it.
you need to set up port forwarding on your router and set up dydns account and switch on the service on your dvr. enter details on dydns page on dvr.
if you cannot log in via web address provided by dydns try entering your ip add with port your forwarding like this 220.127.116.11:9950
The CallPilot takes between 4 and 15 minutes (depending on software level) to boot up. After that, the lights should come on for each port connected to the telephone system. If not:
1. Check the wiring between the phone system and the CallPilot;
2. Make sure the wiring between the phone & voicemail systems is less than 50 ft. (15 meters);
3. Remove & reinsert he feature cartridge.
If still not working - the unit needs repair.
First thing, the Call Pilot is your voicemail, not your telephone system. Your telephone system is most likely a Norstar CICs unit.
If the lines(trunks) are analog, it is the local telco provider that is handing out your caller ID.
Outgoing caller ID is not one of the features of the system for analog circuits. If you were running a PRI or BRI, then the system can hand out the caller ID. I would ask your telco provider to check the outgoing caller ID once again.
I have had the same issue with my 896. Your only option is to get it servived by a motu, or audio equivilant technician. Its not a major problem that you have, but the firwire contacts have loosened to the point of lost signal. It wont talk with your computer unless that firewire connector is solid. The moving is what did this, Once i moved mine a few times same thing happened. If you're on a tight budget you can teach yourself how to sauder online then you can cimply pop off the back plate remove the old connector, replace it and sauder into place. Hope this was helpful