Question about Xerox Phaser 5500N Laser Printer

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Xerox 5500N I have a Xerox 5500N printer that when turned on, it will go through the self tests and the Xerox splash screen will display and it will say "warming up". It will do this about a minute, then it will rerun the self tests and do it again continuously. I can turn it off for all day and it will do it again when turned. I have changed the fuser with a known good fuser from another printer with the same results. I figure it is a board, but which one?

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Step1
If you're setting up the printer or changing the toner or ink cartridge for the first time, double-check the instructions to make sure that you installed the cartridge correctly and, for new printers, that you have removed all the pieces of cardboard or plastic packing material. 
Step
2
Check to see whether paper is feeding from the paper tray. If it's not leaving the tray at all, try feeding a page manually (if that's an option) or using a different paper tray. Sometimes a problem with the tray can be traced to a broken spring or a piece of plastic. 
Step
3
If paper is feeding from the tray but jamming in the printer, examine where the jam is occurring and then inspect the printer carefully to see if you can find what is causing the problem. A piece of paper, for instance, might be blocking the paper path. 
Step
4
If paper is feeding through the printer but coming out blank, check to see whether the printer is out of toner or ink. A defective toner or ink cartridge could be the problem.

Posted on Dec 04, 2008

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1 Answer

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The following lists the chain of events that occur when you turn on a printer. You can follow this list as one means of determining if the printer is operating correctly. The exact chain of events depends upon the last power down condition and where the printer has last determined the printhead is positioned, this is stored in non-volatile RAM. The Checklist is the primary reference for troubleshooting power-up problems.

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1 Answer

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The following lists the chain of events that occur when you turn on a printer.

You can follow this list as one means of determining if the printer is operating correctly. The exact chain of events depends upon the last power down condition and where the printer has last determined the printhead is positioned, this is stored in non-volatile RAM.


1. Power cord is plugged in and the power switch is turned on:

2. Power supply senses AC line voltage conditions (110 VAC or 220 VAC)

and enables DC voltages. If an overload occurs, the printer turns off the high voltage DC supplies, causing a "blink" effect on the Control Panel LEDs.

3. BIST test flashes the PE LED very briefly at a fast rate until the end of the

next test.

4. The Boot loader performs CPU initialization and RAM test. It then sends

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5. Power-On Self Test (POST) initializes the Control Panel. The Control

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6. Low level Power-On Self Test (POST) diagnostics are performed. The



Control Panel displays status messages as each sub-test is performed. This test takes about 8 seconds. All LEDs are off during the test. If POST diagnostics pass, the Control Panel displays the Xerox logo and turns on the green LED.

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7. The VxWorks operating system is initialized and engine code is started.

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8. Print Engine Self Test (PEST) diagnostics are then performed. These test

the heaters, clutches, motors and solenoids. As each clutch is tested, you hear clicking with four high tones as each motor is tested. This test takes about 30 seconds.




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XEROX PHASER 5500N LASER PRINTER CARTRIDGE ERROR 11ER00670
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