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I have lost my pfaff dongle and urgently need to know where i can obtain a replacement

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  • CJMunsey Jul 20, 2008

    Mine isn't lost, but it doesn't register in my machine. Regular embroidery cards do register, so I know it's not the machine, but the dongle. I need a new one, any idea where I can get one?




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I googled pfaff dongle and PFAFF Card+Dongle Embroidery System 2140/7570/7562/7560 - eBay ... this is the link that i found i hope this is what you need and it really not a bad price for it

hope this works

Posted on Jun 19, 2008


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The software you need to connect the Pfaff 7570 to the PC and to create your designs is called PC-Designer version 2.2 from Pfaff. You may be able to find a used copy. The software should come with a dongle (special cable) for connecting the machine to the PC. Make sure you have this piece because it will not work with an ordinary cable. Depending on what type of port you have on the PC to connect to, you may also need an adapter since the dongle has an old style connector on the end going to the PC. If you are going to create your own designs, you will also need a storage card which inserts into the machine that you send the designs to. Pfaff makes one, called the creative card. I have also used a generic card meant for the pfaff; the generic card is less expensive and has a greater capacity. You can find many designs online either free or for sale to send from PC to Pfaff as well.

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Pfaff 7570 connection to new XP laptop

In this FAQ list (from PFAFF web) you find 100 times the same question and answer:
H402 My new computer does not have any serial COM ports, so how does it communicate with my Pfaff creative 7570?

You will need to obtain a USB Serial Adapter, which adds a serial port to your computer by plugging it into a USB port. Suitable adapters can be obtained from Belkin [] and Keyspan [].
The following USB Serial Adapters are known to work with the Pfaff creative 7570:
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Please note that the Belkin F5U109 is listed as working with the Pfaff creative 2140/2144 (FAQ #H405), but it does not work the Pfaff creative 7570.

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1 Answer

Pfaff Creative Customizing

Good morning,

Hoping I recall all the steps (worked for Pfaff for 10 years doing just this type of thing but found there were a lot of variables and was never able to write them all down in one place!)

If the following doesn't work, send me your phone number and I'll be happy to call and try to walk you through getting it re-installed (

Here goes:
  1. Uninstall your Pfaff software program (either through Windows Add/Remove Programs or with the Pfaff Uninstall feature)
  2. With the dongle still connected, right click on My Computer, selectProperties, select Hardware tab, select Device Manager (assumingWindows XP if earlier version you won't see Hardware Tab - just selectDevice Manager).
  3. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle)
  4. Double-click the listing for your dongle, click the Driver Tab, select Uninstall. This should remove all traces of the dongle software that was previously installed.
  5. Remove dongle and re-insert in USB port. This should automatically trigger the dongle install.
  6. After dongle re-installs, right click on My Computer, select Properties, select Hardware tab, select Device Manager (assuming Windows XP if earlier version you won't see Hardware Tab - just select Device Manager).
  7. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle).
  8. Double-click the listing for your dongle, click the Driver Tab, select Update Driver.
  9. Make sure you're connected to the internet. A window will open - select Yes, This Time Only & follow prompts to attempt to locate newer driver. This will attempt to find the most current driver for the dongle. Depending on the version of the dongle software on your computer, it will either find a new version or tell you there is no newer one. If a newer driver available, allow it to install.
  10. Once you've finished the above to update dongle driver, close all the open windows.
  11. FINALLY, you should be able to install your Pfaff program...with no problems. LEAVE THE DONGLE INSERTED when you reinstall your customizing - even though the program tells you not to.
Rather tedious but it is necessary to remove as many traces of the previous install as possible (program and dongle drivers) before reinstalling. The key seemed to be installing the dongle BEFORE the Pfaff program, updating it and making sure it worked before trying to install Customizing.

As I indicated before, if this doesn't work, I'd be more than happy to try to walk you through - just send me a phone number and a time that would be convenient.

Crossing my fingers,

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