The USB ports arnt working, when i plug things in for example a mouse it lights up and stuff showing that it's connected but nothing happens, not even my ipod connects it usualy shows up a connected screen but it just lights up the main menu of my ipod then it darkens the screen like nothing ever happened
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert who has written 20 answers of more than 400 characters.
Re: USB ports are not working
Sounds like the power portion of the USB port is working but the data portion is not. My guess is that the drivers for the USB hub inside your machine are not installed, damaged or never installed. Check the "device manager" under "Universal Serial Bus Controllers". You might be able to fix it by deleting the hub. When you power off and power back up it should find the hub and reinstall the drivers.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There are 4 possible ways in my awareness...
Method 1: Resynchronize your device with the receiver To resynchronize the mouse or the keyboard with the receiver, follow
Note When you synchronize the mouse or the keyboard with the
receiver, put the device near the receiver and put any other wireless keyboards and
mouse at least 6 feet away.
Press the button on the receiver, and then verify that the
light on the receiver starts to blink.
Some newer Microsoft devices are permanently bound to their receiver
and cannot be reset. If your device does not have a button, skip to
If a dialog box appears on the screen in several seconds,
follow the instructions that appear on the screen. Otherwise, go to
the next step.
Press and release the Connect Channel button on the bottom
of the mouse or the keyboard.
Check the green light on the receiver. A steady green light
means the synchronization was successful. If the problem persists, try steps 1
through 4 again.
For the Wireless Notebook mouse:
This issue can occur if the micro-switch on the bottom of the mouse is
not released. Use a pin or a pen to try to release the button if it is
The following example shows the buttons to push to synchronize a wireless hardware device:
Bottom of the mouse: The connect channel button
Different kind of receiver
Collapse this imageExpand this imageCollapse this imageExpand this imageCollapse this imageExpand this image
Method 2: Try different portsTo determine
whether the problem is related to the ports on the computer, use only the two
cables that are included with the wireless desktop receiver, or the single
cable that is included with a mouse.
USB keyboard and USB mouseIf the USB cable is currently connected to a USB hub, disconnect
the device from the hub, and then connect it to a USB port on the computer. If
your device is already connected to a USB port on the computer, try to connect
the device to a different USB port if one is available.
Note Only one USB connection to the computer is required, even if
your device has two USB plugs. If the problem persists, disconnect other USB
devices and connect only the USB plug from the receiver to a USB port on the computer.
Warning If you have to change a PS/2 connection, shut off the
computer, make the changes, and then restart the computer. Do not plug a PS/2
device into the PS/2 port while the computer is running.If your devices are connected to PS/2 ports on the computer,
verify that you have the following configurations:
Verify that the USB plug for your mouse is connected to the
green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2
port on the computer. The mouse PS/2 port on the computer may also be green.
If you are not sure which PS/2 port is the mouse PS/2 port, see the
documentation that was included with the computer.
Verify that the USB plug for the keyboard is connected to
the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard
PS/2 port on the computer. The keyboard PS/2 port on the computer may also be
purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the
documentation that was included with the computer.
you have to change your configuration, shut down the computer, make the
changes, and then restart the computer. If your mouse or keyboard has
both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouseIf
you are using a wireless mouse with a USB connector and a PS/2
keyboard, verify that the USB mouse is plugged in a USB port on the
computer and that the purple keyboard PS/2 plug is connected to the
purple PS/2 port on the computer. If you have to change the PS/2
connection, shut off the computer, make the changes, and then restart
Method 3: Reinsert the batteries or install fresh batteriesBoth
the wireless keyboard and the wireless mouse rely on AA alkaline
batteries for power. Remove the batteries, and then insert them again.
If the problem persists, install a fresh set of batteries in the device
that you are having problems with.
Method 4: Check for interferenceItems
such as wireless routers, radios, cell phones, desktop fans,
fluorescent lights, and large metal objects like computer cases and
metal furniture may interfere with the signal of the keyboard. Try to
keep such items away from the keyboard, and check the behavior of the
Do not put the mouse or the receiver near any
electrical devices, especially transmitters such as cordless or
cellular telephones or other wireless mouse devices or receivers. A
distance of at least 8 to 12 inches is recommended. Do not put the
mouse or the receiver on metallic surfaces or objects, especially long
metallic rails or cables. We recommend that you keep the mouse and the
keyboard a minimum of 3 feet from metallic objects.
Resynchronizing the keyboard and/or
mouse causes the devices to reconnect to the receiver using new
identification numbers. Use the following steps to resync the devices:
The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.
With the receiver plugged in, press and hold the
button on the receiver until the activity LED flashes.
HP computers have receivers built into the front of the computer; such
as TouchSmart 700 Series PCs and Digital Entertainment Centers. Look
for a small connect button built into the case. If you have a
TouchSmart 500 or 800 Series PC, the receiver plugs into a USB port on
the underside of the case and does not have a connect button - skip
Figure 4: An example of a receiver1 - Connect button and LED activity lightFigure 5: Another example of a receiver1 - Connect button2 - Num Lock LED3 - Alpha Lock LED4 - Scroll Lock LED5 - Activity LED
and hold the recessed connect button on the underside of the keyboard
until the activity light on the receiver stops flashing. When you
release the button, make sure it does not stick in the depressed
problems persist after resetting AND there is another wireless keyboard
or mouse near, use these steps again, holding down the keyboard or
mouse button for ten seconds. Doing so may give the keyboard or mouse a
new ID number in case the other keyboard or mouse was using the same
button on the receiver again until the activity light flashes.
and hold the recessed button on the underside of the mouse until the
activity light on the receiver stops flashing. Make sure the connect
button does not stick in the depressed position.
If your mouse and keyboard have a USB receiver,
unplug the USB receiver, wait 10 seconds, and then insert into another USB port
- preferably into a USB port that is closer to the mouse and keyboard.
For example, if the USB receiver was plugged into a USB port on the
back of the computer, unplug it and plug it into a front USB port.
I had a similar problem. I corrected by performing a manual connect as listed in the manual that came with the mouse.
1. Plug in the receiver.
2. Turn on the mouse.
3. Press the button on the receiver.
4. Press the connect button on the mouse once within five seconds of pressing the button on the receiver.
This worked for me, and the mouse has worked fine since.
If this doesn't work. The manual suggested taking the batteries out of the mouse for 20 seconds and unplugging the receiver, then repeat the steps above.
If that doesn't work. reboot the computer and repeat the steps above.
see the very first thing is that what u can try is that try and connect the same mouse that u had and that had worked and if works then the prob is with the mouse that u have right now and if that also doesnt work then the usb port on the laptop has gone bad and u need to replace the motherboard of the computer but before replacing the motherboard try and connect some other usb device on the same usb port.........
Try disconnecting the Mouse Receiver from the
USB port and reinstall the CD software program. When
the program asks you to connect the MouseReceiver to the USB
port, do so and it should work.
Hope this helps. Bud
I think you might have a loose cononection for the data ports. Try putting a little bit of force on the usb device. Up, down left right. NOT ALOT. If it starts working when force is used, i tihnk you should try to take it apart and resolder the connections. If it dosen't work, uninstalling the driver and installing.