If that doesn't work contact Sansa support there is a good chance they will replace the player for you . I've had things go wrong with mine twice and the've replaced it, In this regards the service is pretty good
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the media file has to be .WMVto be converted. the problem im having is im using the phillips media converter for the SA30XXU models when i have a SA60. the files are in the correct format, but i am still unable to load videos to the player.
Press rec button, hold, press play button, no release them. Connect the unit to pc via USB. You would see the unit as a drive. THen disconnect the unit and turn it on. These steps would reset the mp3 player... Did it?
Are you formatting it thru Windows Media Player or My Computer?
If its WMP, try under My Computer, if it was under My Computer, try using Disk Management. Right click on My Computer and select Manage. Then in the next window, select Disk Management on the left side. ON the right side at the top, you should see your device listed, right click and select format.
If your device does not show up in Disk Management, change the mode on the device via Settings>Mode or USB Mode.
Best of Luck.
Hi. I'm having the same problem with my m250 and am concerned, since I've only had it for a month. Nothing I do, including removing the battery, hooking it up to my computer again, or holding the power button down for a long period of time works.
I don't think you can use the player to convert file formats--you'll need to download some software for doing all that. Once the files are in the right format you should be able to simply drag-and-drop to the player.
If you're on OS X I'm not sure what other problems there could be...