Question about Brother MFC-5890CN All-In-One InkJet Printer

2 Answers

I have a MFC-5890CN that print fine went you print the configuration report from printer but went you print from a PC he print like 3D effect. How can I fix that problem. Thanks, FR

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  • 3 more comments 
  • Fremiot Ramirez Nov 16, 2010

    Hi,

    I already check that before and continue with th problem. Also I downloa and install the last fillware and the last drivers and contunue having the sam problem.

  • Fremiot Ramirez Nov 16, 2010

    Hi,

    I hace a Brother MFC-5890CN that print the documment in a font like 3D when you send something to print from a PC. But went you print the configuration report from the printer he print perfect. I check the setup, make a default to the setups, download and install the fillware, the last drivers 5.1, install the printer in another pc and continue with the same problems. Also we open the printer and clan th printer and print heads and continue with the same problem. Any Idea please let me know.

    Thanks,

    FR

  • Fremiot Ramirez Nov 21, 2010

    Sorry but thats not the problem. I already do that and continue with the same problem.

  • Fremiot Ramirez Nov 22, 2010

    Hi,

    We change with two diferent machines with diferent usb cables, reinstall the driver and continue with the same problem.

    Thanks,

    FR

  • Fremiot Ramirez Nov 23, 2010

    Hi,

    We already test the printer in 2 different machines, we change the usb cable, we test using the network, we uninstall the software and drivers and intall again, we change the configuration to different paper types and continue with the same problem print like 3D. Also we clean the print head and change the cartrigues. The printer print ok only went we print the configuration report but went you print front the PC or make a copy h print on 3D. I recommended to the client to buy a new printer and discard this one.
    Thanks,
    FR

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2 Answers

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  • Master
  • 4,737 Answers

This happens when the selected paper type is not supported, I don't mean you might have selected the wrong paper type, but it's possible that the machine itself has a faulty selecting the paper type. In most cases, this happens when you print a transparency paper type on plain paper. Try a print on a transparent type paper, or on a photo paper or on a plastic coated paper. If it prints fine on other paper type without changing the paper type, then you need to try with different paper type on plain paper.

Let me know the outcomes.

Posted on Nov 16, 2010

  • 1 more comment 
  • Lebanon Raingam
    Lebanon Raingam Nov 21, 2010

    Well, what if you make copies instead of printing? If it's only with printing and the making Copy is fine, then it could be a connection issue. The connection between the computer and the printer aren't communicating or established properly due to cable faulty, or usb port faulty, etc... Please post back with the copy result.



    Thanks.

  • Lebanon Raingam
    Lebanon Raingam Nov 22, 2010

    It would be better for both of us if you could at least highlight what you've tried so that I may not repeat them. I don't wanna waste my time, I would opt out. All the best. Thanks.

  • Lebanon Raingam
    Lebanon Raingam Nov 23, 2010

    Thanks for the info. Now it's clear that the problem isn't related to drivers, usb ports, communication between the computer and the printer, the cartridges, etc..etc.. Now, the only thing we suspect is the machine itself, but which component? Well, to answer that, I would bring up the nearest suspects, 1. Motor, 2. The carriage belt (the plastic strip that runs along the length of the carriage compartment which regulates the alignment of the carriage/cartridges) and 3. Motor belt and Gears.





    If the client wants you to check the machine further, first replace the belts. There must be two belts, one is circular (behind the steel rod) and the other is just a non-stretchable plastic strip (on the top of the carriage), try changing both of them. And also don't forget to clear the steel rod that runs along the carriage compartment (don't use oil to clean the steel rod, simply wipe it properly with clean cloth/cotton).





    I am sorry that I am unable to upload a picture for you to refer. At the moment, I don't have any brother printer in hand. But hope that you'll be able to identify them.





    Another thing is the motor belt(s), when it's stretched/loosen, this could happen. Or if the motor isn't working properly, this might happen.





    If replacing the strips and belts don't help, I would also recommend you to let her replace instead of spending and wasting time.





    Hope this helps.





    All the best.





    Thanks for using FixYa.

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  • Brother Master
  • 7,733 Answers

To adjust the printer settings,complete the following steps:


1. Click START -> (SETTINGS) -> CONTROL PANEL -> PRINTERS (AND FAXES) or PRINTERS AND OTHER HARDWARE then VIEW INSTALLED PRINTERS
2. Right click on the Brother printer driver and left click on PRINTINGPREFERENCES.
3. On the BASIC tab, you may adjust the following settings. Once your settings are chosen, click APPLY.
A. MEDIA TYPE: To achieve the best print results, the media being printed on should be selected in the driver. The machine changes the wayit prints depending on the selected media type. The available photo options are as follows:
I. Brother BP71 Photo Paper
II. Brother BP61 Photo Paper
III. Other Photo Paper
B. QUALITY: The quality selection lets you choose the print resolution. As print quality and speed are related, the higher the quality, the longer it will take to print the document. The quality selections that are available will vary depending on the media type you choose. When selecting one of the Photo media types, the following selections become available:
I. Highest: Use for printing precise images such as photographs. This is the highest resolution and slowest speed.
II. Photo: Use for printing photographs. Since the print data is much larger than a normal document, the processing time, data transfer time and print time will be longer.
III. Fine: Better print quality than Normal mode and faster print speedthan Photo.
C. PAPER SIZE: The Paper Size selection includes a large selection of standard paper sizes. If you want, you can also create a custom size. You can also choose the borderless setting for specific paper sizes. From the drop-down list, choose the Paper Size you are using. You can create a custom size by choosing User Defined. Specify the Width and Height values, and enter any name you want for this custom size. Choose the correct paper thickness to improve the quality of your output.
D. BORDERLESS PRINTING: From the Paper Size pull down list choose the size of paper you want to print such as Letter (Borderless) or Ledger (Borderless) (Available on 11 x 17 models).
Note: For 11 x ?17 models, if your prints look smudged when you use Ledger paper, your paper may be short grain paper. Choose Ledger (Short Grain) to avoid smudging. Consult the paper packaging or paper manufacturer for paper specifications. Printing will be slower when using the Ledger (Short Grain) setting.
E. COLOR MODE: Color is adjusted to get the closest color match with the PC monitor.
I. Natural: Use for photographic images. The color is adjusted to printmore natural colors.
II. Vivid: Use for business graphics such as charts, graphics and text.The color is adjusted to print more vivid colors.
4. On the ADVANCED tab, you may adjust the following settings:
A. COLOR GRAYSCALE: This selection allows a color document to be printed in color or black and white using grayscale.
B. COLOR SETTINGS: Click the Color Settings button to see options for enhanced print settings. The following adjustments can be made on the Color Settings page. Once your settings are chosen, click OK.
I. Color Enhancement (True2Life): This feature analyzes your image to improve its sharpness, white balance and color density. This process maytake several minutes depending on the size of the image and the specifications of your PC. When you select this option, the following settings may also be adjusted: (NOTE: With Grayscale printing, only Brightness and Contrast can be adjusted)
a) Color Density: Adjusts the total amount of color in the image. You can increase or decrease the amount of color in an image to improve a washed out or weak looking picture.
b) White Balance: Adjusts the hue of the white areas of an image. Lighting, camera settings and other influences will affect the appearance of white. The white areas of a picture may be slightly pink, yellow or some other color. By adjusting the white balance you can adjust those white areas.
c) Brightness: Adjusts the brightness of the whole image. To lighten or darken the image, move the scroll bar to the right or left.
d) Contrast: Adjusts the contrast of an image. This will make darker areas darker and lighter areas lighter. Increase the contrast when you want an image to be clearer. Decrease the contrast when you want an image to be more subdued.
e) Red: Increases the intensity of Red in the image to make the image redder.
f) Green: Increases the intensity of Green in the image to make the image greener.
g) Blue: Increases the intensity of Blue in the image to make the image bluer.
II. Improve Pattern Printing: Select this option if the printed fills and patterns appear different to how they appear on your computer screen.
C. OTHER PRINT OPTIONS -> ADVANCED COLOR SETTINGS:
I. Halftone Pattern: The machine can use two methods to arrange dots to express halftones.
a) Diffusion: Dots are put at random to create the halftones. Use for printing photographs that have delicate shades and graphics.
b) Dither: Dots are arranged in a pre-defined pattern to make halftones. Use for printing graphics that have definite color boundariesor for printing charts such as business charts.
II. Match Monitor: Color is adjusted to get the closest color match with the PC monitor.
5. Once your adjustments have been made, click APPLY -> OK.

Posted on Nov 16, 2010

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