Question about Jenn-Air 30 in. CCE3401 Electric Cooktop

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I have a Jenn-Aire model CCE3401B cooktop. One of the single 6" burners no longer works. I've checked continuity on the heating element itself, and it's OK. What else can I check? I have the power off and the unit exposed with the glass top removed. There's another 6" single burner on the unit that works, and I've tried to compare the two (with power off), and found no difference.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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fridgetech
  • 473 Answers

SOURCE: knob not working and some burners not heating

The switch under that knob is bad.  It's called an infinite switch.  As far as the elements go, first thing to check is for proper voltage (220) to the cooktop.  Let me know what you find.

Posted on Oct 19, 2007

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  • 161 Answers

SOURCE: GE Cooktop JP930 surface element not working

It sounds like the burner needs to be replaced. When they burn out sometimes they short out to ground. The cooktop will have to be removed from the counter and the glass top opened. You will probably be able to see where the element is burned out. Replace it and you should be fine. If it is too expensive to fix just disconnect the wires to the burner where they attach to the control . Then you can use the remaining burners. I really don't know what a replacement burner costs. An open coil is around $30.

Posted on Jul 15, 2008

Eddie Rentas
  • 59 Answers

SOURCE: replace glass top

Hello Bob
I have attached the link for you to request the manual for that stove....just go there and fill out the form and they will email you the manual in a few hours....I did the same thing and I got it the same day.
http://shared.whirlpoolcorp.com/product_literature/search.jsp?siteCd=JA_EN_US

Eddie Rentas
Tupper Lake NY

Posted on Jul 19, 2008

  • 530 Answers

SOURCE: Romvoing the top of my Whirlpool Cooktop

well usually you have to remove the knobs. thentake all of the caps off of the burners. sometimes there are scres that hold the burner caps on. make sure you turn the power off. Then after you have done this the glass should come right off. If not there may be screws under the cooktop. Do these first steps and let me know how it goes.

Posted on Jan 18, 2009

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If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:
shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdf

If you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.

I must say, Jenn-Aire (Whirlpool Corp) was less than helpful. I asked for some advice prior to purchasing the replacement part and all they would tell me is they were willing to schedule an authorized repair shop to come over. The closest was a 2.5 hour drive each way, and the travel time cost was $85/hour. Plus the part at list price ($90 something) and installation was going to cost $600. Give me a break.

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Knob not working and some burners not heating


The switch under that knob is bad.  It's called an infinite switch.  As far as the elements go, first thing to check is for proper voltage (220) to the cooktop.  Let me know what you find.

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