Question about HP Photosmart C5580 All-In-One InkJet Printer

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I have a Photosmart C5580 Printer. When we were having a bad storm one day, lightning struck near my home and it fried our computer and cordless phones. We replaced our computer but now when we re-installed our printer, the printer is not detected when we plug the usb cable in. I installed the software and it is showing on the computer but when the usb cable is plugged in, it says it is an unknown device. The printer will turn on so I thought maybe the port itself for for the printer is fried? Any direction would be greatly appreciated. I haven't even had this printer for a year.

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99% certainty that the the I/O board is bad from the lightning too.. I/O = Input Output.. the communcations curcuit board. Try manufacturers web site to obtain a replacement, if available.. Or buy new printer.
Link to part locator.. needs Serial number ..
http://h20141.www2.hp.com/Hpparts/SearchHierarchy.aspx?mscssid=CD6CE830F1D34BB09A5BB37037200804&SearchId=3575255&Level=5&ParentID=3575176

Posted on Nov 15, 2010

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Give this a try.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&lc=en&dlc=en&product=3575276&tmp_track_link=ot_search
This will help diagnose where the problem might be. It may fix the problem.

Posted on Nov 15, 2010

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Good Day;

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