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My cannon safary safe wont open, the code is right but the handle just keeps on turning all around and wont let me open it. any ideas of how to open it.

You said the handle turns but doesn't open. This might be because the handle has unlatched from the bolting mechanism or has jammed. If your safe has batteries, replace them, and it's also possible the wiring has broken. Try giving it a few taps with a hammer, but if this doesn't work you may need to contact a technitian

Nov 04, 2016 | Home Security

1 Answer

Electric keypad seems to be working. However, the handle is broken and won't pull the bolts back. Handle spins. How do I get in the safe without damaging it too bad where it can be fixed.

Hi. I've been a locksmith for 36 years. First ten years in the USAF, 3 years working for a local locksmith shop and the remainder at the local University.
If your safe is small enough, try laying it on it's back, thereby relieving most of the effects of gravity on the bolt work. If the handle is simply installed too loosely to engage the mechanism, this should help.
"Punch in" the combo, listen for verification of acceptance, (if electronic) or stopping of the dial at the correct position (if mechanical), then with the safe on it's back, slowly, quickly, pulling, pushing, whatever motion works, try retracting the bolts.
If you run out of faith that this is going to work, the second method is to drill down the middle of the handle directly into the safe mechanism. You should be able to do this with a simple electric drill and a 1/4 inch bit (or so). The material you will be drilling into is not hardened.
Drill until the tip of the bit is within the safe door (but still inside the handle's center). Stop and check with a flashlight to see if you have an empty hole or can make out other pieces of metal attached to the handle inside the safe. If empty, try drilling in increments until you can see a roll pin or something like it passing through the handle's spindle. At this point, try gently (or not too gently) turning with a flat-bladed screwdriver or other tool as appropriate to the task.
What you are trying to accomplish is to grab hold of whatever mechanism the handle is supposed to be attached firmly and turning it, bypassing the use of the handle. The ruined handle can be replaced fairly cheaply, or just tightened and capped to look like it was always that way. (note: if you get it open, tighten everything and make it work without replacing the handle, don't worry, the locking mechanism is the thing that still works just fine and will still keep your safe safe. The handle is just for turning bolts and will be just as secure with a hole in it as it would be if it were new.
Opening these things are not easy and patience is one of your most useful tools.
If push comes to shove, tearing the thing to shreds is the only remaining option. (Of course, your local Locksmith Shop may be of help, too.
Good luck.
The Old Man
By the way, Be safe! Us eye protection and watch out for heat build-up while drilling.

Jan 27, 2016 | Home Security

1 Answer

Have key and will not open

Sentry Safe not unlocking - YouTube

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May 8, 2013 - Uploaded by 1diazsantana1
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Jan 05, 2016 | Sentry Safe Fire-Safe .8 Cubic Ft....

1 Answer

How do you open a US gun safe?

If the lock is broken or the handel, then you will have to get a safe tech or locksmith to look at if. Hopefully, you have a small safe that you can bring to a local Locksmith. First off I would call to see if they can help without damaging the unit.

Aug 28, 2014 | Home Security

1 Answer

Microwave door alignment

test all this steps and fix it. God bless you

  1. Open leverCheck your microwave lever to determine if it is damaged. If it is broken, simply replace the lever to get your microwave door fully functional again.
  2. Door springResponsible for keeping downward pressure on the door hook, the microwave door spring can begin to malfunction. If this part is broken and prevents you from opening your microwave door, replacement is necessary.
  3. Door latchOne reason your microwave door may not open properly is a broken door latch. Located inside the microwave, the door latch manipulates the door hook to keep the door closed for safety and top performance. If broken, the door could become stuck in the locked position.
  4. Door hookIf your microwave door will not release properly, the door hook could be damaged. Located inside the door, the door hook is made of plastic and prone to breakage with extended use or age. As this part is unable to be repaired, the only option is to replace it.
  5. Button or button springIf the microwave door will not open, it could be an internal failure of the button or button spring. If it is determined that either of these parts is the source, both are replaceable and it is recommended that they be installed at the same time.
  6. Handle actuatorIf the microwave door will not open the plastic handle actuator could be broken. Connected between the door button and the door latch assembly, this plastic part could become damaged and brittle over time, which makes breaking inevitable. If this occurs, replace the handle actuator to get your microwave fully functional again.

Oct 27, 2013 | Microwave Ovens

1 Answer

We have a Sentry safe model number SC 3877. We just changed the batteries. We are imutting the correct code, the light turns green but does not give the 1 beep and we cannot open the safe. If we put in...

Its the most reazonable answer and it worked!!!!!!! dial the code and tap on the handle so it would get lose

Jan 16, 2011 | Sentry Fireproof Safe

1 Answer

I have a gun safe that is open the dial will not turn and the handle will not turn either. The safe door is open but I cannot get dial or handle to turn so that I can lock door. What can I do so that I...

well the good news is that the door is open and not locked closed --- do not close the door until the problem is for sure fixed. on the inside of the door there should be a access panel that is held on by some screws,, remove the screws and panel. now depending on the make and model of the safe there are a few things that could have happened here. there is a chance that a re-locker has failed and jammed the linkages from moving. ( NOTE : the dial should not turn until the handle is in the locked position ). now if you look at the bolt linkages ( top,bottom,and sides ) make sure that none of the bolts have jammed up against the exit holes of the metal of the door. lubricate all linkages using a silicone or teflon based lubricant. the next thing to check is to make sure that the bolt from the combo pack is not broken and jamming up the handle linkage. there are not many things that can go wrong with the safe -- it is all just a bunch of levers and linkages and it has been my experience ( working as a locksmith for 18 years ) that this problem is a binding issue. again,, I cannot stress it enough to make sure you do not close the door until the issue is fixed and you have tried the combo several times and simulated a open and close ( handle lock and un-lock ) test.
if after all this you are still having issues - it is well worth the service call to have a locksmith stop by and service the safe, this will insure that the safe does not lock you out.


Jan 04, 2011 | Sport & Outdoor - Others

1 Answer

My Gun Safe will not open. It is a Redhead gun safe (2007?) with an electronic lock and central "star" handle. It worked fine until last week; I still hear a light "click" after I...

there are a few things that might have happened,, one thing is that the battery is almost dead and does not have enough power to fully retract the locking bolt, or the bolt motor itself has failed and is not pulling the bolt back far enough to let the handle move, or the bolt is dragging, or a broken drive gear. all these are very common problems and in the lockshop that I worked at we would get 2 of these calls a week.
there is one thing that you can try before you call a locksmith to come out and try and get it open. IF it is not bolted to the floor : try and gently lay the safe down on its side ( hinge side twords the floor -- door facing you ), now with the help of a helper,, have them hold the top or bottom of the safe about 5 inches off the floor and you type in your combo, just as the combo is finished and you know that the ' clicking ' sound is about to click, have them drop the safe to the floor,, the timing has to be perfect and this may in fact let the bolt fall back into the combo pack enough to open the door,, turn the handle quickly and open the door. if this works ( 1 in about 100 ) then set the safe upright again and with the door open lubricate all moving parts / replace the battery and test the lock 15 times ( do not close the door until you have tested the system many times ).
if this does not work then call your local locksmith ( safe tech ) and have them come out to service the lock. ( they most likely will need to drill a small hole under the dial and move the bolt out of the way and replace whatever has broken ).


Jan 04, 2011 | Sport & Outdoor - Others

1 Answer

I have a sentry fire safe and the plastic gear where the handle turns the safe open has been stripped. I have the correct combination and have replaced the batteries but i cannot get the safe to open

If someone attempts to open the locked safe by forcing the safe handle to the open position it can strip the plastic gear. So even if you have the correct safe code and the batteries are fully charged the safe will not open. If you can lay the safe on its side (hinge side on the floor) gravity and banging the side of the safe with a hammer may cause the bolts to unlock. Unfortunately, if this doesn't work you will need a locksmith to open the safe.

Good luck.

Terry Whin-Yates BA Hons (Criminology)
3rd Generation Master Locksmith
25+ Years Experience
BC Security License : B4227

Nov 24, 2010 | Sentry Safe Fire-Safe Home/Office Safe

1 Answer

I have a sentry 1250. the door is stuck shut. The dialer won't move but the handle will. how can i fix this?

As a locksmith it sounds like the safe is unlocked and the handle is broken. try turning it on it's side and dropping it this might retract the bolts.

Jun 27, 2009 | Sentry Fireproof Safe

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