Question about Compaq Presario 1400 Notebook

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Compaq presario 1400XL3 laptop w/cd drive got in 2008 and of course USED had to use as an emergency computer have the 2 dummies books and the manual and all connections microsoft system ME (10 years old) want to clean up my personal and put on old cd games from 1998 i live in a seniors/disabled build would love to do a microsoft update CAN"T get a lexplore error MSHTML.DLL for a few years now learning how to (on my own) to get computers ready for others to use am writing from and on the computer in question NOW please help PS: computer will not be internet connected when i donate it for free have lots of cheap programs for residents to use / hopefully the disc won't be needed to play as they dissapear .....

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  • katnipsm Nov 18, 2010

    anyone can suggest a cleaner but i am looking for one 10 years old; for win ME; the oldest in the answer was 2004 and still too new!
    Please ask for clarification, before trying to answer for quick money

  • katnipsm Nov 20, 2010

    phoned HP hard accent on help just to find out very difficult anyways hp bought out compaq 8 years ago but hp support only goes back 5 years/ kept telling the guy hey it is only 10 years old!/

    can't get help from them but was suggested i try microsoft for the disc

    will try that

    the error i keep getting on the compaq is leplore dll which occurs when ever i am trying to correct the problem of that occurring over and over it seems to be a virus to stop me from making it work

    But no other operating troubles.

    so will get back to ya

    need to pack 4 my b-day trip to primm at the CA/NV stateline for 6 nites at a total of only $168


2 Answers

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Forgive the lateness katnipsm, (Like that!)

If you have the Restoration Disk (CD) you need to use it. When asked perform a Non-Destructive Installation. This is a Repair.

Gathering by the comment that this Compaq Presario is used, I'm of the thought that you may not have the Restoration Disk.

HP bought out Compaq. The disk is free from HP Support. Alas, the shipping and handling is not.
I am in the USA, and can only guide you with the direct cost based on this.
The cost is $17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.

In the US call the toll free number 1-800-474-6836.
24 hours a day, 7 days a week.

For areas not in the US, allow me to give you the HP Worldwide Support link,

You may wish to write down the Product Number which is on the bottom of the laptop, in the white Service Tag. (P/N)
The Serial Number (S/N) may be asked for also.
It is okay to give the serial number to HP Support.
It is not okay to state it on a public forum such as this.

The Restoration Disk has the basic necessary Windows files, to repair your genuine copy of Windows on the laptop.

As for deleting personal information from a Harddrive, katnipsm, the truth is you cannot.
The information will always be on the Harddrive.
To be Absolutely assured that the information cannot be retrieved, you would have to remove the Harddrive, smash it with a hammer to pieces, and then burn it.


The FBI in the US has recovered data from a laptop harddrive, that the perpetrator used explosives for the building the laptop was in.
The laptop, and harddrive were severely damaged.

The FBI took the smashed, burned laptop apart, retrieved the badly burned Harddrive, and managed to retrieve enough damaging information to put the perpetrator behind iron bars.

Now let's be realistic though. It takes more than just the technological capability to retrieve this data. It also requires machines, and software.
Probably not in your immediate area. But, I do not underestimate our senior citizens. (God bless you!) I'm not stating the technological capability may not be there, just the required equipment.

You can delete the files by using the Restoration Disk, and when asked perform a Destructive Restoration. No personal documents will be accessible, unless the technological capability, and equipment is present, or can be obtained.

(Goodbye to any programs you have installed, or downloaded. Same to applications.
Goodbye to personal documents such photos, videos, music, or personal documents you have created)

I'm a computer 'geek' with over 20 years experience. Can I do it? No.
Do not have the equipment, and no desire.

After you have performed a Full Installation use the game CD disks from the 1998.

For further questions please post in a Comment.

Posted on Nov 19, 2010

  • joecoolvette
    joecoolvette Nov 19, 2010

    This statement may be misread. "Forgive the lateness katnipsm, (Like that!)", meaning I like the user name.


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Welcome to Fixya.

Run CCleaner, a freeware that cleans unwanted files in your system.

Click on this link, hit download button. Once downloaded, select Language to begin installation.
Once installation is complete, launch the application. On the left menu, click Registry, then click Scan for issues. Once populated, click FIX issues.

compaq presario 1400XL3 laptop w/cd - elix0411_3.jpg

After doing this, do the microsoft update.

Hope this helps. Please feel free to come back for further assistance.

Thank you!

Posted on Nov 15, 2010

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