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Good Morning, My printer will not allow me to make a copy. I can print from my computer but the screen keeps showing: press enter to align cartridges. I cannot get that message to go away. When I press enter it only prints a couple of lines. Thanks for your help - my email is dennycarlen@gmail.com

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  • dennycarlen Nov 15, 2010

    It is an hp psc 2100

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Could you please let me know your Printer's Model and Make? If there's any led blinking (depends on the printer's model and make), other than that message, that'd be of great help to diagnose. Awaiting.

Posted on Nov 15, 2010

  • Lebanon Raingam
    Lebanon Raingam Nov 15, 2010

    Thanks for the Info. First of all, remove all the cartridges, unplug the usb, power cord and leave the machine off for few minutes (10 mins). While it's left Off, you can do some cleaning with the cartridges or the paper passage etc... Now reconnect the power cord power on the machine and install the cartridges, again turn Off, press and hold down "Options" and "Setup" keys simultaneously for few seconds and press the Power button (On/Off) while they other two keys are still held down, wait for another minute and release both the keys, do this several times until the error message goes.



    The keys are shown below no.1 and no.3 (On/Off switch is no.2):







    This should definitely clear the error message shown on the Display. If this doesn't fix, let me know.





    Good luck.





    Thanks for using FixYa.

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