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It sounds like you ink cartridge is electrically bad; you can run the diagnostic 'tap 41' test to confirm. The HP 31xx printer 'access procedure' will be very similar to this HP Fxxx series access procedure: http://www.youtube.com/watch?v=m-OM09NvNqg
You should first check your ink levels to make sure you have enough of all colors. Do this through the printer toolbox on your pc. If the ink levels are fine you should print out a diagnostic page. Follow these steps to print out a test page:
1. Press and hold the cancel button
2.Press the start copy color button.
3. Release both buttons.
If there were problems with the test page run the clean print cartridges utility. This can be found in the printer toolbox in the device services tab.
If that fails as well, you should look at replacing your ink cartridges with new ones.
Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head. http://en.kioskea.net/forum/affich-40171-printer-not-printing-black
This problem is usually caused by one of the colors in the installed cartrige not printing out on the alignment page. You need to have red, blue and yellow working to get a good alignment. Try removing the cartridge, and wiping the print head with a wet paper towel to try to start the ink flowing. You should see three bands of color ink oozing out the bottom. If not, the cartridge is bad and needs replaced again!
Altho the cartridge is new, you may have used all of the ink of one color. Pictures take an enormous amount of ink to print and all three primary colors are used to create the hues and colors indicated on the picture. Try a new color cartridge and see if that works.
If the cartridges are leaking, put the print head on some tissue, so it can extract the excess ink. With a dry cloth, clean your scanner. Look inside the printer. If there is ink in there too, clean it. Use a lot of tissue or toilet paper. Might put some gloves on too.
When you make sure that the cartridges are not leaking anymore, gently wipe the electric contacts on them, and clean the ones on the cartridge carrier.
Turn the printer on.
If the cartridge light keeps flashing:
If a computer message indicates a specific cartridge, that is the problem cartridge.
If there is no computer message, look at the Start Copy
lights - if the Black Start Copy
light is blinking, the cartridge on the right is the problem cartridge.
If the Color Start Copy
light is blinking, the cartridge on the left is the problem cartridge.
If you find out which cartridge is the problem, you will need to replace it. Unfortunately, the ink that has leaked inside, might have damaged your printer.
I have been fighting the same annoying issue for several hours this evening. I even used HP Live Chat and was told I needed to buy new cartridges. I'm not satisfied with that answer of course. Out of nothing more than a whim I told my puter to print a txt document I had open at the time...IT DID...with the red error light flashing and a color cartridge error on my display panel.
This was just a few minutes ago so I have no further info to offer. I look forward to seeing what others have to day regarding this issue.