Question about Garmin Nuvi 360 Bilingual GPS Navigator and Personal Travel Assistant GPS Receiver

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Satellite reception I have a fairly new Garmin nuvi 350 GPS and I turned it on on Friday and I had no satelitte reception. I turned it on and off during the day and I had the same problem. I even tried it this morning and it does not have any reception at all. What do you think is the problem? Or can you help? cant find sattalite

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  • garbage619 Jul 22, 2008

    our NUVI 350 lost reception on July 18, 2008 in a big city right when we needed it most and it still doesn,t have satellite reception! We called Garmin today and they said we needed to update the software on it and it is only a few months old. I will NEVER buy another GARMIN product if this is the kind of product they sell and poor service!!! Any company that sells a GPS that gives you no warning but just stops working and then when you call they say you have to update the software that fixes this problem then that company SHOULD GO OUT OF BUSINESS!

  • red jelly Sep 23, 2008

    Same problem with a Garmin 360, also just a few months old - and from day one - huge problems finding a satellite, no matter where we are (while the installed GPS in my husband's Lincoln is fine). Add to that: it falls off the windshield and doesn't come with instructions (unless you install something in your computer and download something). A call to them, when I finally found the number, was unsatisfactory. "It does fall off some windshields" and a written instructions book would have cost $8 (not!). They did suggest attaching it to the computer and updating it, and they e-mailed SIMPLE instructions. Haven't tried it yet. My take: portable systems are useless.

  • SHARCNET-USA
    SHARCNET-USA May 11, 2010

    Please see this link for more specific information about this problem. I will be more than glad to help you with this problem.



    http://www.sharc.net/gps_antenna_repair....



    - Jim

    SHARCNET-USA

    http://www.sharcnet-usa.com



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Please read my article as to why this problem REALLY happens.

http://www.sharc.net/gps_antenna_repair.htm

- Jim

Posted on May 04, 2010

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I own & operate the electronics repair company, Westek Electronics in Nashville, TN. We repair & refurbish GPS units among other things. We have repaired many nuvi 350/360 units with this issue.

This issue is typically due to a hardware malfunction and cannot be remedied by software upgrades, resetting, etc.

Do this test:

  1. Strip a ¼” of a wire twist-tie end (the kind found on bread wrappers) bare exposing the fine wire core.
  2. Power up your nuvi 350/360 and confirm that you are not receiving any signal.
  3. While still powered on, insert the bare-wire end of the twist-tie into the center female external antenna jack located on the side of the antenna. If done correctly the external antenna jack will firmly hold the twist-tie in place. You cannot damage the unit by doing this.
  4. If you now have satellite reception then proceed to step 5. If you still do not have any reception then I have no further advice other than to try all of the update/reset procedures. If all else fails return to Garmin for repair.
  5. Once you have established that you have signal using the twist-tie, remove the twist-tie and confirm signal loss.

Your choices to remedy this issue is as follows:

  1. Purchase & use an external antenna.
  2. Return the GPS to Garmin for repair ($175 if its out-of-warranty). Or,
  3. Send your Garmin Nuvi 350/360 to us for repair. We charge $55 (return shipping included) to repair this malfunction. We can also accommodate this repair transaction via eBay in order to provide you with additional reassurance (an addition $5 is added to cover eBay fees, etc. when using this option). Our eBay ID is westek_electronics, feel free to review our feedback ratings. Our repairs are covered by a 30-day warranty. If for some reason we are unable to successfully complete the repair we will return the unit to you and charge only $10 for return shipping. To initiate your repair contact us at westek12@hotmail.com.

Hope this helps.

Posted on Mar 05, 2009

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Just to let anyone interested know, I did send my Nuvi to Westek Electronics for the $55 repair of the "no satellite" problem. I received the repaired Nuvi back in 3 days and it has been working perfectly ever since (about a one and a half months now). They provided great & fast service at reasonable price. If you are having this same problem I highly recommend you send it to them for repair. Thanks, 36rn

Posted on May 15, 2009

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SOURCE: satellite reception

I have being having similar problem as every one else. There is nothing wrong with your Nuvi. Garmin (the company is the problem) they are trying to make you buy a new map--Not Exactly Cheap--Do Hard Reset and solve all the problems.

1) Place a finger (Any finger, middle finger worked for me!) at the left lower corner and turn on the Nuvi unit a message appear saying "Do you really want to start up in maintenance mode?" tap Yes
2) At the Maintenace screen tap clear user data (this will restore to factory condition) and follow the instruction on adjusting your prefered setings.

3) turn it off and Repeat step 1, this time when you get to maintance screen tap on "Clear waypoints" and follow the instruction. Let it sit for about an hour then voila.

Posted on Jun 18, 2008

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I have being having similar problem as every one else. There is nothing wrong with your Nuvi. Garmin (the company is the problem) they are trying to make you buy a new map--Not Exactly Cheap--Do Hard Reset and solve all the problems.

1) Place a finger (Any finger, middle finger worked for me!) at the left lower corner and turn on the Nuvi unit a message appear saying "Do you really want to start up in maintenance mode?" tap Yes
2) At the Maintenace screen tap clear user data (this will restore to factory condition) and follow the instruction on adjusting your prefered setings.

3) turn it off and Repeat step 1, this time when you get to maintance screen tap on "Clear waypoints" and follow the instruction. Let it sit for about an hour then voila.

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