Question about HP Compaq Presario V2000 Notebook

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Got a virus want to set it to factory or wipe the whole thing and start fresh. HELP!!!

Ok so i think i got a virus and when i turn on my laptop it trys to start up then the screen turns blue and restarts the prosess.

so my question is what do i do and can i just hit a couple buttons and wipe my system and start fresh cause if anything thats what i wanna do.

thanks for your time

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  • mikethemime Jun 19, 2008

    well its not the battrey i had it hooked to the power cord and i checked that it was tight and stuff

  • mikethemime Jun 19, 2008

    i started it in all modes like safe and the other selections but it all comes up the same BLUE then it restarts the whole thing

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Before you do that , can I suggest something ? Make absolutely sure that nothing is loose...ie the battery. Recently had a battery in a laptop that was loose, causing blue screens.

I would hate to see you format when there was an easier solution to your problem.

Posted on Jun 19, 2008

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  • Master
  • 487 Answers

Well 2 things you can do,
When starting up you can push F8 or F2 so you get in the safe mode.
Run virus scanner from there.
It can also be a faulty HD. Which is a little more expensive to change out. Hope on the safe mode solution.

Posted on Jun 19, 2008

  • eric bosman
    eric bosman Jun 19, 2008

    Than it really sounds like a lose connection.

    One way to find out is to boot it from your disk drive with a bootable cd. if it gives you a blue screen again than it is a lose batterie

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