Question about Ecoquest Fresh Air Living Air Purifier

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Electrical burning smell

My purifier has a burning electric wiring smell coming out of it and there is arcing going on inside .I cleaned the plates and replaced and still the smell continues i have shut it off whats wrong with it .I have three of these and i love them .the fan isnt working now either.

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Hello there,

Given your description, I'd say you have a short-circuit. Arcing (sounds like arc-welding, not the gentle buzz of normally-operating discharge plates) indicates a serious problem with the high-voltage side. Since I'm not an electrician, and you probably aren't either, I'd do the following.

1) If it's under-warranty, contact the dealer you purchased them from, or contact Ecoquest directly.

Ecoquest International
310 T. Elmer Cox Drive,
Greeneville, TN 37743
1-800-989-2299

Get and RMA # and proceed according to their instructions.

2) If out-of-warranty, understand you'll need to have someone qualified (either at Ecoquest or a qualified electrician or electronics technician) find the short and repair it, and this will generally cost you something. Request a quote in-advance, and decide how you wish to proceed. On the plus side, Ecoquest will often upgrade/refurbish the hardware inside if they do a repair, so it's sometimes certainly worthwhile.

Good luck.

Posted on Dec 23, 2008

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