Question about Ecoquest Fresh Air Living Air Purifier

1 Answer

Electrical burning smell

My purifier has a burning electric wiring smell coming out of it and there is arcing going on inside .I cleaned the plates and replaced and still the smell continues i have shut it off whats wrong with it .I have three of these and i love them .the fan isnt working now either.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 368 Answers

Hello there,

Given your description, I'd say you have a short-circuit. Arcing (sounds like arc-welding, not the gentle buzz of normally-operating discharge plates) indicates a serious problem with the high-voltage side. Since I'm not an electrician, and you probably aren't either, I'd do the following.

1) If it's under-warranty, contact the dealer you purchased them from, or contact Ecoquest directly.

Ecoquest International
310 T. Elmer Cox Drive,
Greeneville, TN 37743

Get and RMA # and proceed according to their instructions.

2) If out-of-warranty, understand you'll need to have someone qualified (either at Ecoquest or a qualified electrician or electronics technician) find the short and repair it, and this will generally cost you something. Request a quote in-advance, and decide how you wish to proceed. On the plus side, Ecoquest will often upgrade/refurbish the hardware inside if they do a repair, so it's sometimes certainly worthwhile.

Good luck.

Posted on Dec 23, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

A red light flashing with clean filter

bad connection on plates or wires that run along the front of the plates in the cell. If you hear snapping or arcing then its the plates shorting out, look for bent plates and broken wires or loose sagging wires.

Aug 01, 2014 | Oreck XL Professional Air Purifier

1 Answer

Unit powers up the two small lights won't come-on. Also air coming out stinks with A clean filter ?

What you refer to as a "filter" is actually the "plate," I assume. (4" square white object with mesh center panel?) The two small lights are simply power indicators, and may be burned out so could be inaccurate.
UNPLUG the machine.
1) If your model has a switch on the right that says "Manual" and "Auto," set it on "Manual."
2) Remove the back screen and remove the plate. Inspect it carefully for any kind of minute cracks, burned spots, discoloration, loose mucilage, broken screen strands, lint, dirt, etc. Even the smallest defect can cause the plate to short out, creating a burned, electric smell. If you detect something, or if it's spitting, sparking, or sizzling more loudly than normal, you need a new plate. Order through Vollara (new name of EcoQuest) at 800-989-2299.
3) Even though that plate appears clean, with no defects, it may be corrupted by whatever cleaning product was used. ONLY PLAIN AMMONIA and water, 1-to-1 ratio, should be used.
a) Soak the plate for 5 minutes or so.
b) Use a toothbrush or soft veggie brush and gently clean the plate You can also clean the metal contacts with a cotton-tipped swab and alcohol.
c) Blow-dry or air-dry the plate. DO NOT use any kind of cloth or paper wiper.
d) Avoid touching the screen part with fingers.
e) Reinsert plate, making sure it goes in on the tracks, both top and bottom, and isn't pushed too far. Both metal pressure contacts should press firmly on the screen on each side of the plate. (Tweak them to achieve firm contact, if necessary.) Sometimes, if the plate was cleaned with the wrong solution, it is damaged and cannot be cleaned enough by using ammonia. Order a new plate, using the above customer service number.

Jan 17, 2011 | Alpine Air XL-15 Air Purifier

1 Answer

I have an Ecoquest Air Purifier....I have had it for about three has always run beautifully, although it has not had much use.... today i put it on Sanitize and it simply isn't doing it....It...

Possibly the 4" white plate with the screen center is not inserted correctly, or it may need to be cleaned or replaced. Open the back of the machine and remove the plate. Clean it with a solution of equal parts ammonia/warm water. Scrub gently with a toothbrush or soft veggie brush, rinse well, blow-dry or air-dry. DO NOT use any kind of drying cloth or paper, and avoid touching the screen portion with fingers.
When the plate is dry, inspect it for any burned sections, broken wires, cracks, or other imperfections. If anything appears broken, the plate must be replaced. (Call Vollara, the new name for EcoQuest at 1-800-989-2299 to order. Use #16618 if you need a referral number.)
When you reinsert the plate, make sure the plate is inserted with both the top and bottom of the plate in the "tracks." Also make sure that the two metal contact fingers are pressing firmly on the screen portion of the plate. Look carefully to see if you can detect any loose wires, connections, or corroded components that may be shorting out or broken.
When you power on the machine, if the contact points are receiving power and if the plate is clean and unbroken, you should be able to smell the purifier both on "sanitize" and with the "purifier on" settings. Remember, the air passes in a V from the front of the machine, so if you're standing close, front and center, you may not smell the purifier. High humidity also masks the ozone smell. Also, if the UV/cell is on, you're still getting powerful purification.
Hope this helps.

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I cleaned my io breeze quadra plates with rubbing alcohol reinserted and turned it on, it made some crackling noises and started emmiting a burning smell like a hot transformer pulled insert plates found...

You will need to take unit apart to check both the and bottom. Start either at top or bottom go over the circuit path of hi voltage grid wire check for more burn marks. Insure hi voltage insulated wire coming from transformer is not broken. This will be located at bottom of unit you will have to take top pc board off and control transformer to get to hi voltage transformer, then when that is removed you will see the hi voltage connector I was talking about. That wire is soldered on and is a very delicate connection. Make sure wiring soldered. Hi voltage transformer should be ok if you did not leave unit on for a long time while you had your loose connection in the grid wire.

Dec 14, 2010 | Sharper Image Professional Plus Ionic...

2 Answers

Recently cleaned unit. now i am getting arcing on

The arcing sound comes from a loose fit. You may have to bend the contact bar so it fits tightly against the unit.

Feb 28, 2010 | Ecoquest Breeze AT Living Air Purifier

1 Answer

Every time I try to turn the purifier on it says install plate

The suplier switched to different electrical parts during the 3rd to 4th yr of Fresh Air manufacturing. The electrical connectors to the plate would rust and so would the screws! (Especially when you don't keep the lint screen clean! The oxidizers stay inside and try to oxidize the metal parts.) That makes for a bad connection and creates a "plate" readout. Suggest you clean the visible electrical connectors first to the plate assembly, all the way to the touching of the plate. They may just fall off. Been there! Easy to fix.

Sep 23, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

Hissing noise from Ionic Breeze

The hissing noise is caused by the 5000-volt grid wires arcing. If you look inside the unit closely in the dark, you'll see blue electrical arcs -- these generate the hiss.

The arcing is caused by deteriorating grid wires. If you've cleaned it as well as you can, and it still hisses, it won't be long before it fails.

With Sharper Image out of business, don't know if there is still a repair service for these units.


Aug 28, 2009 | Sharper Image Ionic Breeze 3.0 Air...

1 Answer

Electric arking between blades

check that one of the ionizing wires has not come loose also look at the plates and be sure they are straight a little bend can put them too close together and cause them to arc.

Aug 04, 2009 | Sharper Image Ionic Breeze® Quadra® 4.0...

3 Answers

Have a Living Air XL15 > everything works motor, fan, BUT .....

look through the front grill while its "on" you should see a glow from a neon lamp inside. If its not on chances are the circuit card is dead (should have about 350VDC plate voltage).
I have a used but good board if anyone needs one.

Apr 26, 2009 | Ecoquest Living Air Classic Air Purifier

1 Answer

Spark inside the filter

It's probably arcing due to a buildup of oxidized particles from the air and the high voltage field wires. Spraying electrical contact cleaner in the vicinity of the spark/arc may clean it -- make sure the unit is not plugged in when you do this and that you give it plenty of time to dry before plugging it back in (couple of hours). If cleaing doesn't help, there's not much you can do -- the wire will eventually burn through and break. Then it's back to Oreck or to the landfill.

Apr 21, 2009 | Oreck (AIRCOM1WOI) Air Purifier

Not finding what you are looking for?
Ecoquest Fresh Air Living Air Purifier Logo

Related Topics:

345 people viewed this question

Ask a Question

Usually answered in minutes!

Top Ecoquest Air Purifiers Experts


Level 3 Expert

5655 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Michael Youngman
Michael Youngman

Level 2 Expert

235 Answers

Are you an Ecoquest Air Purifier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides