Question about Dell 924 All-in-One InkJet Printer

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Print Feed Issue on 924

All of a sudden paper has stopped feeding and I consistently get a paper jam message. No evidence of a jam and have followed all of the instructions in the user manual. Problem still persists. Can anyone suggest a solution to this feeder issue?

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Make sure that there are no obstructions blocking a sensor or in the way of the paper path.

Are the cartridges jammed?

Posted on Jun 19, 2008

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Message appears "Paper jam".


Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report
Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One
  1. Figure 2: Remove the rear access doorc01562020.gif
  2. Gently pull any jammed paper out of the rollers inside the product.
  3. Carefully remove any scraps of paper that are still stuck in the product.
  4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
  5. Reconnect the power cord to the back of the product, and then press the Power button (c01602202.gif ) to turn on the product.
Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.
  1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
  2. If you see jammed paper, gently pull it out.
Step four: Print a self-test report
  • If the issue persists , continue with the next solution.
Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path
  1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access areac01950807.gif
  2. Remove any paper or objects you find.
  3. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  4. Remove any paper or obstructions found.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access doorc01562020.gif
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollersc00212278.jpg
  6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
  7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
Solution four: Service the product

Aug 08, 2011 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

On "print" command, paper feed


hi

you may have something in the paper feed area.. unplug all .. lift printer upside down and shake lightly, see if something is lodged in the paper feed area..
if this is not the issue, perhaps the roller(s) is off centre and requires adjusting

send me 4 thumbs up please.

Jul 20, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

My Dell 924 CLAIMS it has a paper Jam and does NOT.... it will not clear this out and I can't print anything! Help!


check the feed rollers for a dirt build up , they can be cleaned with a damp cloth, the probable cause is slipping feed, the printer expects paper and none is fed due to the slipping of the rollers.

look where the front edge of the paper sits, there are rollers there that bring the paper into the printer, clean them.

Jan 11, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper does not feed


Try feeding a post card or a different kind of paper thru the feeder tray, make sure that it is going in smoothly.

Try something innovative for checking out those rollers

Feb 08, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper jams consistely and then continues to feed, even if only printing one page


check your paper size setting on your print menu. i had this problem when i set the paper size smaller than the printer is able to handle (3x5 card) ... i just switched to 4x6 and don't have any problems.

Oct 24, 2008 | OKI C5100n Laser Printer

1 Answer

PRINTER FEED ISSUE


  1. Turn the printer off and open the access cover.
  2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
  3. Turn the printer on, load some paper, and press the Form Feed button.
  4. Watch the paper as it feeds through and try to determine where the jam is occurring.
  5. Check to see if all the rollers are turning.

    If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
    If not, there is probably a feed motor or a gear problem and the printer may require service.
  6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
  7. Turn the printer off.
  8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
  9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Jun 19, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Paper won't feed


Dell.com will chat with you on-line to help you toubleshoot that printer.

Mar 31, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper feed problem.


ATN master 3202 clean paper feed rollers with a micrfiber cloth moistened with rubbing alcohol will be rollers that pull paper probably just need wiping off after a lot of use these rollers build up paper dust that causes traction problems

Nov 01, 2007 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell 924 paper feed


you need to clean paper feed rollers with isopropanol alcohol on a microfiber towel or get a sheet of cardstock to print on as it prints it will force out any foriegn material

To correct paper feed function make sure feed sensor lever isnt broken

Oct 29, 2007 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell 3100cn Duplex won't feed


I'd suggest it is a sensor issue. Since the error comes up, the printer stops responding - even if everything is okay.

Jul 28, 2007 | Dell 3100cn Laser Printer

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