Question about Creative Labs Zen Neeon MP3 Player

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Zen Neeon 5gb froze at Creative logo

My mp3 player freezes when ever i turn it on, it freezes at the first logo. It gets read by teh computer and i can add songs to it but it won't unfreeze. I reset it to turn it off. What can i do to fix this?

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  • alimoomila Jul 31, 2008

    Me too have the same problem. My player hang at the Creative logo

  • Neeon_gone Oct 20, 2008

    Don't know how it happened. My Zen Neeon 6GB now hangs at the Creative logo if I switch it on. The only way to switch off is to press the reset hole using a pin. I thought it was low power, but after recharging using USB cable, still the same. Unplugging from USB also causes it to hang at Creative logo.

    I still can access (read/write) the flash disk when attached using USB cable. I tried one of the recovery method suggested by Creative website by reformatting it. Still no go.

    Another option is to reload the firmware, unfortunately the software provided by Creative do not support Zen Neeon.

    So what other ways can I restore this MP3 player to working condition? The only consolation now is that I can use it to store files... sigh.

  • cock346 Oct 23, 2008

    had mine for about 9 months

    and recently it froze

    it still plays but it freezes often

    and is quite frustrating

    xx

  • SMCol Nov 23, 2008

    Same problem. Does not appear to be many solutions! If not connected to the USB port the Creative logo soon switches to what looks like an empty battery image then it turns off. If connected to the USB port the Creative logo stays on but the machine is dead!

  • Janice Tefft May 12, 2009

    My Zen Neeon 8GB is frozen in the Creative screen. I read posts here and tried several times to hit the reset button but nothing helps. When I plug it into the computer, it freezes on Creative and the computer won't recognize it. What a waste of money on this thing. It is out of warranty.
    Can anyone help?


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You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

Posted on Jun 21, 2009

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1 Answer

My zen neeon mp3 player is frozen. when i turn it on, it just shows the logo and does nothing after that. What can i do ?


Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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remove music and reformat then put music again

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Free installation CD download for Creative Zen NEoon 5GB


Go to the Manufacturers Website they have them available for Download in PDF Form for Free.

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Zen Neeon Frozen - USB Display


we have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

Jun 01, 2008 | Creative Labs Zen Neeon MP3 Player

1 Answer

My Computer Won't Read It!!!


These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:
http://sg.creative.com/support/downloads/download2.asp?MainCategory=213&Product=12214&dlcentric=9534&Product_Name=ZEN+Neeon+5GB%2F+6GB&OSName=Windows+XP

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...

Before

To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=176728

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

FROZEN DEAD!!


What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely


Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

Neeon Dead!


Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

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