Code purple error after system recovery on windows xp how can i fix im a green hand but follow clear instructions very good
There is no way to fix a Code Purple error on an HP computer.
Basically what has happened is that there is a Hard Coded Information "Tattoo" on the motherboard that tells the computer what hardware should be on this machine. The Hard Code and the hardware do not match. It is kind of a known fault by HP.
But there is some good news. No matter long your computer has been out of warranty, this problem IS covered. The wrong hardware was put into your machine and no matter when this error occurs, HP will support it.
Call HP's tech support and when you speak to a Technical Agent, you let them know you got the Code Purple Error, and they should immediately escalate your call to their Hardware Specialists and set up a service repair where they send you a box and paid shipping label to ship your computer to one of their repair facilities where they will fix it and send it back to you at no cost. Call 1-800-HP-INVENT.
I used to work for HP tech support and we would see a Code Purple case about once every few months, even on computers 3+ years old.
Mar 26, 2010 |
HP PC Desktop