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I downloaded everything on my computer to SimpleTech external hard drive - so as to restore my laptop computer. In trying to put everything back onto my computer I seem to have lost almost everything. A Dell technician was able (after 2 1/2 hours) to retore my photos, but none of my correspondence, recipies or embroidery programs - huge files). Then, Dell restored my computer again - now I cannot find even my pictures. I feel they must be on my SimpleTech drive somewhere - seems I have 18,000 files on it, but I sure cannot find them! HELP

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Hello jeanie, check out this. It is simple tech's technical support. fill out the form, and they an help you with technical support there. These Simple tech drives have been crashing alot lately.

Posted on Jun 19, 2008

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I think the dell technician was re-format your computer. once the computer is reformat.. all the file in your computer was gone and you will never see it again, unless they copy your files. thanks!

Posted on Jun 19, 2008

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I put in a new hard drive it says the same thing dell ******* sucks parameter has exceeded its normal operating range


The hard drive may be failing, or just the OS or hard drive corrupted. You could try this... Pull the hard drive out, and use a USB Hard Drive Adapter to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive.
Then, you could try to do a Factory Restore on the computer, and if that works, copy your personal files back to your newly restored computer.

Good luck.

Jul 26, 2014 | Dell Inspiron 580 Desktop Computer (Intel...

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Why am I getting a white screen on startup but no desk top appearing?


If the laptop is under warranty, you may be able to get it fixed, but be sure to let them know if you have personal files that you don't want to lose.

Otherwise, the screen may be failing, or the hard drive may be failing, or just the OS or hard drive corrupted. You could try this... Pull the hard drive out, and use a USB Hard Drive Adapter to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive.
Then, you could try to do a Factory Restore on the computer, and if that works, copy your personal files back to your newly restored computer. If you cannot successfully Factory Restore, you may need a new machine.

Jun 30, 2014 | PC Desktops

1 Answer

How to reset


If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer.
For how to restore this machine to factory condition, see page 102 of the manual you can download here... http://www.manualslib.com/manual/56706/Gateway-Gm5688e.html#product-GT5656

Jun 22, 2014 | Gateway GT5656 Desktop PC

1 Answer

Ihave Simpledrive 500GB external hard drive but now all of a sudden my PC does not recognize it when I go to my computer and look for it


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.

Incompatible USB Port Problems W 7 First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.


In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".


Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically. for XP or earlier click start right click on computer select properties device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem Check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts b> SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter b> If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. Enable Drive Letter View b> Click the "Start" button and choose "Control Panel" from the start menu. Click "Folder Options" and navigate to the "View" tab. Scroll down and place a mark next to "Show drive letters," then click "OK." b> Configuring Drive Manager b> Click the "Start" button to launch the start menu. Right-click "Computer" and choose "Manage" from the menu. Click "Storage" in the menu on the right side to extend the section. Click "Disk Management" under the "Storage" header. This will show you a list of drives and removable storage on your computer. It will also report the status of the drives, such as "Healthy." If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter. Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths." Click the "Change" button, then choose a drive letter from the drop-down menu. Select a letter that is near to the end of the alphabet to prevent drive overlap issues. Click "OK" to allow the changes to take place. You should now see the removable storage listed with your other drives on the "My Computer" screen. SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible b> If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing. Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted. b> Replacing a Defective Hard Drive b> You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services. Hope this helps.

Jan 07, 2013 | Compaq Presario 5000 PC Desktop

1 Answer

S.m.a.r.t said my hard drive was going to crash and that I was to backup all my files immediately. I backed up everything onto my simpletech simpledrive 500gb external. I bought a new hard drive. Intalled...


Hi,

Actually, the word "back up" is just for all you data, not software.
Because software, you need to re-install and re-configure it.
So, you said anti virus and mozilla, it is software, not data.
Try to download the installer and re-install it.

Rgds,
Uvex

May 10, 2010 | PC Desktops

1 Answer

S.M.A.R.T said my hard drive was going to crash and that I was to backup all my files immediately. I backed up everything onto my simpletech simpledrive 500gb external. I bought a new hard drive. Intalled...


When you backup your software, you need to backup the installation files, not the software once it is installed as the installation procedure places various files within the Windows system folders. Simply restoring the backed up files will not re-install that software. You should back up your data files etc but the software on your old drive will need to be re-installed from scratch.

Mar 16, 2010 | PC Desktops

5 Answers

Hard drive failure in system less than 2 years old!!


Since you are comfortable with working inside your computer, the best thing to do now is to purchase an external enclosure for your type of hard drive, SATA or EIDE.

Alternately you can use a live linux cd, boot up with that, and transfer your data to an external drive.

Once your data is safe, try booting to the Windows cd and attempt a repair installation.

And finally, yes, hard drives can go bad in 2 years or less.

Dec 14, 2008 | Dell Dimension 2400 PC Desktop

1 Answer

I have a simpletech 500 g external drive. I just had my main computer crash and I have hooked the drive up to my laptop to see what I can recover. My old laptop circa 2003 - won't read Resource CD so...


Please contact SimpleTech's Technical Support department and they will be able to assist you with your backup and restore issues. They can be reached at 949-477-7700 or 800-945-3444.

Regards,

SimpleTech Technical Support

Sep 17, 2008 | PC Desktops

1 Answer

SimpleTech Portable Hard Drive


Hi,

You can either do copy/cut + paste or just simply drag and drop the files/folders that you want to move.

Apr 08, 2008 | PC Desktops

1 Answer

Restore hard drive and wipe out everything on it


Dell always send with a new computer one cd to restore the OS of the computer.

If you have this CD put it into the CD drive and boot the computer, follow the instructions on the screen.


Or put an windows CD into drive and boot the computer.If you use this second option you will have to download the device drivers from dell support page.

Best regards

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