Question about HP Photosmart Premium C309A All-In-One Printer

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I have an HP309a which I bought just over a year ago. The wireless printing has stopped working with the network test report stating 'the wireless radio is not functioning, contact HP support' Does anyone have any advice as HP just want to charge an extortionate amount to look at it?

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Found that clicking to Setup ' Network ' Wireless Radio and then manually turning the radio OFF then back to ON solved the issue. if this does not fix the problem please respond with solution that resolved yours as my sister is currently attempting to resolve issue on her laptop with printer radio not working.. thank you

Posted on Dec 10, 2010

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How do I find the Printer IP address


Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless test report
1. From the printer control panel, touch (Wireless), and then touch Settings.
2. Touch Print Reports
3. Touch Print Wireless Test Report.

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First off, it is best to make sure that the printer is seen on the network. To do this you will need to printer out a wireless network test report. Please follow the instructions below for printer a Wireless Network Test.

1) Press the right arrow button
2) Press the setup icon (wrench with the gear)
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When the test report prints, does anything on the test show as failing? The IP address that is listed on the page. Take this IP address, open your internet browser that you use. Type the IP address into the address bar of the browser, and select go/enter. Does your printers page appear?

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HP photosmart c309 printer continues to not print or will only print the header and stops printing. How do I fix it?


Network troubleshooting
If you are encountering issues using your HP Photosmart over a network, try the following steps in the order listed:

  1. Turn off the router, product, and computer, and then turn them back on in this order: router first, then the product, and finally the computer. Sometimes, cycling the power will recover a network
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  2. For wireless networking issues, run the Wireless Network Test from the product control panel.
    1. Press Setup.
    2. Press the down arrow button until Network is highlighted, and then press OK.
    3. Press the down arrow button until Wireless Network Test is highlighted, and then press OK.
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    Double-click the HP Solution Center icon, click Settings, click Other Settings, select Network Toolbox, and then select the Wireless Setup Wizard link.
  3. If the previous steps do not solve the problem and you have successfully installed the HP Photosmart Software on your computer, run the Network Diagnostic tool.
NOTE: The diagnostic test might prompt you to connect a USB cable between the product and your computer. Position the product and computer near each other and have a USB cable readily accessible.
To run the Network Diagnostic tool. In the Solution Center, click Settings, click Other Settings, and then click Network
Toolbox. On the Utilities tab, click Run Network Diagnostics.If you are unable to run the Network Diagnostic tool or it does not help solve the problem, check the following sections for additional information:

  1. Make sure that the computer is connected to your network
  2. Make sure that the product is connected to your network
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I have a hp pavilion dv7-2277cl laptop (64 bit) and a hp laserjet 2605dn. suddenly the communication between the two has gone missing. This is a wireless network and worked until last week. I have down...


The one that is missing in the network is the printer.So try to reconfigure the IP of the printer again using the wireless wizard in the printer manager. Or go to Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English)

Also ; Very seldom does the printer itself cause problems. To determine if you have printer trouble, do the following:
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  • Print a Network Configuration page and a Wireless Network Test report from your printer's control panel, if available.
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      An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5. to the gateway IP address [X]
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    • On some printers, the Network Configuration page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?
    • Are there several wireless networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel to 1, 6 or 11.
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  • Reset your printer (usually by removing the power cord from the back of the printer, waiting 30 seconds and then reconnecting the cord. Consult your manual for specifics).
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    A wireless router is networking hardware that allows both wired and wireless devices to connect to a network. When connected to a wireless router, devices such as computers, printers, and other Wi-Fi enabled electronics can share one Internet connection AND connect to each other. Connections can be made to the wireless router through a wireless connection or a wired connection using an Ethernet cable. by unplugging the power cord, waiting 60 seconds, then reconnecting the cord to the wireless router.

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If you find my suggestions to be helpful, please share with us some details so that others may benefit from knowing the whole story. Thank you!

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