Question about Kenmore Elite Oasis 27052 Top Load Washer
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Posted on Jan 02, 2017
Okay...you probably already know this, but here it goes. F9 is an Overflow Condition. If the Overflow contact on the pressure switch is Closed for more than 60 seconds an Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service. This is verbatim from the tech sheet. You will need to check to following: 1. Check the drain hose and make sure it is not plugged or inked. 2. Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU). 3. Check/Clean Drain Pump Filter of foreign objects 4. Check for Drain Pump Failure. 5. Check the Inlet Valve for proper shut off 6. Check the Pressure switch for proper operation. Now, I don't know if the repairman had anything to do with this problem or not. If he didn't mess with any electrical connections, then this may strictly be coincidence. If you've only been checking the drain pump for foreign objects, you probably need to check some of the other items mentioned. 1. Check the drain hose by removing it from the standpipe and pull a vacuum on it with a shop vac. Could be you have an obstruction somewhere. Be sure to check the hose just prior to the drain pump as well. This is the hose on the bottom of the tub. This area can get clogged with debris. (Also, to prevent from making a huge mess the next time, try using this procedure to drain the washer from the machine BEFORE you remove the pump cover). 2. Unplug the washer and remove the kick plate and top panel. Check for any loose connections at the drain pump, pressure switch (located in the right rear of the machine), and the CCU (located in the rear of the washer with all the wiring running to it). Could be you have a loose or dirty connection somewhere. If you remove any connectors, make sure you write down where they go. It's best to only remove ONE connector at a time when checking the CCU. On the pressure switch, make sure the air hose is still attached. With the air hose off, loose, or leaking, the switch will not work and the tub will continue to try to fill. I don't know if this will generate an F09 error, though. 3. The drain pump. If it's running and you've already checked it for foreign matter, the pump is probably not the problem. 4. The inlet valve. You can check them if you like, but an overflow condition would indicate the presence of too much water. If the inlet valve would fail in this manner, the tub would be trying to fill with water all the time. Could be running water or a small trickle. Do you find standing water in the tub when not in use? 5. The suds error. This occurs when air from too much detergent gets into the drain line. I know you say you are using HE detergent (which is great, because on the newer models NOT using HE detergent voids your warranty), but HOW MUCH are you using? Some things to consider: a. Do you have soft water? This can actually cause the soap to suds better making the need to cut back on how much you use. b. Look at the detergent container. Is it double concentrated? Some detergents are sold as extra concentrated which means you need to cut back on the amount you use. Not doing so can cause the water to over suds. c. What size loads are you using the detergent in? Running small loads with the same amount of detergent can also cause over sudsing. Rule out the simple common sense things first. When everything else checks out and your problem still persists, you may have some concern (usually the CCU or pressure switch). I hope I'm not insulting your intelligence, and I hope this helps you in some way.
Posted on Sep 22, 2007
If you've removed the screws and the panel sticks, tapping on each side will knock it loose. The panel should drop down, then off. You can also try propping the two front feet of the washer up slightly for better access. A 2x4 works real well. This will allow more room for the panel to drop and gives better access to the screws. The washer is very heavy, so you may need some assistance to lift the front. Either lift from the bottom, or place your hands on the front facing of the cabinet to push the washer back. DO NOT push on the door or control panel.
If you still need assistance, please let me know. I hope this helps you.
Posted on Jul 05, 2009
This is from a service bulletin. This may be of interest to you. There have been some problems with these machines in this area.
HE Top Load Washers
F1 Error Code
WTW6200S WTW6300S WTW6400S WTW6600S WTW6700T
MTW6300T MTW6400T MTW6500T MTW6600T MTW6700T
Serial Numbers: CT01 – CU52
There are four areas of concern that can cause the F1 Error Code. Each area must be sequentially addressed to ensure
that the diagnosis is correct and the proper repair is completed.
A) Air leaks in the air pressure (switch/sensor) hose.
a. Inspect the hose for cracks, pin-holes or loose connection.
b. Replace the hose and harness assembly (W10058730) if it is compromised.
B) Moisture in the air pressure (switch/sensor) hose.
a. Inspect the hose for evidence of water.
b. Replace the hose and harness assembly (W10058730) if water is detected.
C) Lint or flashing in the air dome hose connection port.
a. Inspect the air dome hose connection port for lint or flashing.
b. Use a small round device (small screwdriver) to ensure that there is nothing blocking the air dome outlet on
D) The control needs to be replaced.
a. Replace the control only after you have completed steps A – C above, and verified that there are no issues
with the air pressure system.
I would attempt to contact the manufacturer and see if any repair/parts costs will be covered. Some folks have said that they had some costs covered, while others have stated that they got no assistance from them, so I don't know what the outcome will be, but it is worth a try in my opinion. Really sorry for your trouble and I hope this helped. Best wishes.
Posted on Oct 07, 2009
its the power button its a common prob use a soldering iron and switch it with the load sinal button this happpens as the washer alallows moisture to get on the board as its not protected it will save u a ton of money and anyone can do it
Posted on Dec 06, 2009
After getting the F1 error on my model 110.27086601 and looking at other posts here & elsewhere, I made one call to the "Product Resolution Center" at 800-847-9083 on 4/9/10. They answered quickly, looked up the model & serial number I gave them (begins with CT18) and confirmed that the unit is covered under the "upgrade plan" (as opposed to calling it a recall). They are sending the part directly to me today and they scheduled a Sears tech to come install it in 10 days (or less if the part arrives sooner). The part, shipping and service call are free. The whole call took less than 5 minutes and was no more difficult than ordering a pizza. The agent was polite, professional and a pleasure to deal with.
I'm pleased that 2 years after the warranty expired they are providing this repair free of charge and without any hassle.
To those who have had problems when calling or who will be calling, may I offer this tidbit for dealing with any customer service contact? Be polite and businesslike. The agent on the other end doesn't need to hear about "how disappointed you are, blah, blah" or that you've "been a loyal customer for 84 years" and you've "never had a problem like this" or any other editorial commentary - just be friendly, and say something like " Hi, I have an Oasis washer with the F1 problem and I understand that there's a recall covering this." That's exactly what I said and the agent efficiently handled everything from there.
Remember, the agent gets measured on the number of calls they complete so they just want to take care of you as quickly as possible. Help them by just simply stating the problem and just answering their questions with just the information requested. They are not there to listen to people whine - they've heard everything you have to say a thousand times and they will appreciate your brevity and no nonsense demeanor. Make it easy for them and they'll make it easy for you. Do your venting here if you must.
Posted on Apr 09, 2010
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