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Possible that the ink cartridges are not meshing along with the contacts. Hence the original is important to get the ink cartridges to contact.
Remove and set back the cartridges, if possible remove the printer and reinstall after removing the driver software. If this wont work the original cartridge must be sourced.
Try to remove the color cartridge from the printer and manually clean the cartridge nozzles with a damp paper towel. Here's a link to the Lexmark website to guide you on how to manually clean the nozzles http://bit.ly/9wzuAL. If this fails, maybe the cartridge has defective contacts. If this is the case, I suggest you contact Lexmark Technical Support for further assistance. Thanks.
the printer will not accept it, have it return where you purchased and tell them that you have recieve an expired ink cartridge and your printer wont accept or charged it when it is installed, send it back and have it replace
Is it the new original cartrigde colour or not ? If yes, you should ask a guarantee from the seller.
There is a chip inside the cartridge, sometimes it doesn't compatible for the printer software to read the chip.
The printer will keep asking for the new one if there is no ink in the cartridge.
1. The cartridges you bought were not original equipment ones (OEM)and many "clone" cartridges are known to have problems with the ink level chips
Take them back and get them replaced with a different brand
2. They are original cartridges but may still be faulty (rare but possible)
Take them back and get them replaced
3. Your print head is clogged or faulty
Run your printer through the head cleaning process a few times and see if it clears up.
4 your cartridges are out of alignment
run the cartridge alignment process
If you are filling them yourself then...
Cartridge ink levels are usually monitored by a small chip on the cartridge. If that cartridge is allowed to fall below 25% ink level most chips then become locked and not able to re-set.
For many cartridges you can buy a reset device to reset chips that have not become locked. Or you could buy empty cartridges that don't need resetting and that will always accept a self refill.
As for scanning if by that you mean the photocopy function then that could be linked to any of the above. But should you mean it wont scan to the computer then you should look at any hardware or driver issues that you may have and maybe also the source selection (usually TWAIN) is a good source selection.