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My printer is a HP Photosmart C5180 All-in-One. My computer is a HP Pavilion a6814y. When trying to print from both Microsoft Word and Excel, I get the error "Ink cartridges empty". The error keeps showing up even after I've replaced the cartridges. I've disconnected the printer and restarted computer, but I still get the error. I've tried searching on Microsoft Offices web page, but haven't had any luck finding this particular situation. Any suggestions would be welcome. Thanks.

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  • HP Master
  • 7,733 Answers

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

Posted on Nov 15, 2010

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Posted on Jan 02, 2017

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2 Answers

My printer worked fine until Windows 7 downloaded something supposed to make printers work even better.Now Word, Excel and Adobe files don't print. There is no error message. I hit the print button and it...


Contacted HP Chat support. After investigating a bit they had me add a new printer using the virtual USB port and designating that printer as the HP OfficeJet 6500 E709A series. I did so and made that the default printer. Immediately Word, Excel and Adobe documents were once again printing.

Jan 25, 2010 | HP Photosmart C5180 All-In-One InkJet...

4 Answers

When asked to print my c5180 all in one ejects blank sheet of paper making no attempt to print


Just click below for more information;

s.gif » Macintosh: All-in-One Ejects Blank Page or Pages in Mac OS X V10.4
Mac OS X V10.4: A blank page or pages emerge from the product when it is turned on. s.gif » A Blank Page Prints at the Beginning of Every Print Job ...
A blank sheet of paper prints at the start of every print job. s.gif » Load Paper
Instructions on loading paper and envelopes. s.gif » When I Try Printing in Windows Vista, My Printer Is Not Available in the List of Printers ...
Windows Vista: The product does not appear in the printers folder when attempting to print on a network. s.gif » HP Photosmart C5180 All-in-One Printer: Manuals
... HP Customer Care | HP Photosmart C5180 All-in-One Printer | Product information HP Photosmart ... One Printer | Product information HP Photosmart C5180 All-in-One Printer: Manuals About these files: These

Hope this may help;

Regards,
VOTIT

Aug 23, 2008 | HP Office Equipment & Supplies

1 Answer

I have a HP Photosmart C5180 printer and am trying to install it on my PC. I have the disc that says HP Photosmart C5100 series for Windows 2000, XP I get so far into the install and it tells me my print...


Hi,

please perform the steps below and then try to install the software:

1. Click Start , select Settings , and then click Control Panel .
2. Double-click Administrative Tools .
3. Double-click Services .
4. Right-click Print Spooler and select Stop to stop the services.
5. Click Restart to restart the service.
6. Click OK .
7. Restart the computer.

Oct 03, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

No connection to computer when I ask computer to print nothing happens


Hi

Thanks for using FixYa. As theprinter is not responding to the print command, you need to follow thestep-by-step procedure to download a utility to resolve the issueautomatically, resolve the issue manually or uninstall and reinstall the HPsoftware from the following link---

HP Photosmart C5180 All-In-One Ink Jet Printer not printing

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Sep 15, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Trouble printing a microsoft word document on


I have HP 3180 All in One Printer...When I try to print from Microsoft Word...I get a statement that says document is "spooling" ready to print but nothing happens. How can I avoid this step and just go to print.

Jul 08, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Just installed my HP photosmart C5180 all in one, I connected threw a USB I have uninstalled then reinstalled. Same problem scanner and copier does not work. there is a screen that said there is a DDE...


I would search for latest drivers for the photosmart and download them. Than turn on machine before connecting to computer.
Also you should go to control panel, printers, and see if your machine is listed there and set as default printing device.

Jun 05, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Printer is online and says ready but won't even attempt to print


Click on Start,
Go to Control Panel,
open Printer and Faxes
look for the Printer which is HP C5280 or any icon related to same,
Right click
Choose set as default
Close Everything
Shutdown your computer and Printer
Check and make sure that the USB cable is connected propely
Restart the Printer first and then the computer,try Printing some thing.

if this doesnt resolve you issue then i would suggest you to uninstall the printer software and reinstall and update it from HP.com.

Please let me know about the resolution

Oct 25, 2008 | HP Photosmart C5180 All-In-One InkJet...

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