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I bought a new hp computer with Windows 7 OS. My hp Officejet 7310 now will not scan. The HP Solution Center that was downloaded with the HP Officejet All-in-One series Windows 7 driver disc (new, just ordered) doesn't work. My printer works fine for printing files, but it won't scan or copy from the solution center. Any advice?

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A full feature software and driver package for Windows 7 is not available for your product. However, the Windows 7 operating system installed on your computer contains a basic driver solution for your product. With the basic driver, some of the advanced product features are not available. You can print from a software program, and import and view images on a memory card, if your product has a memory card slot. With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. How to Scan a Document in Windows 7 By Greg Harvey The Windows Fax and Scan utility enables you to scan documents and pictures. Before you can scan documents and pictures, you must have a scanner installed on your computer. Your scanner must be listed in the Devices section of the Devices and Printers Control Panel window.

To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.

  1. Choose Start?All Programs?Windows Fax and Scan.

    Windows 7 opens the Windows Fax and Scan window.

  2. Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.

    The New Scan dialog box for your scanner opens.

  3. Use the settings on the right to describe your scan.

    By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.

  4. Click the Preview button to see what your document will look like.

    Make any last minute changes.

  5. If you're happy with the preview, click the Scan button.

    Windows scans the document and presents you with an image of your document.

  6. Click the Save As button and complete the necessary information.

    Enter the filename, the type of graphics file you want saved, and then click the Save button.

To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.

The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.


Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1

Posted on Nov 15, 2010

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Hi,

Here is the main support page for your printer:

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Click on the Software & Driver Downloads link, then select your operating system from the drop down menu.

You can download the software or order a CD.

If you tried to install the older software, uninstall it before loading the new.

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May i know the computer operating system and do you receive any error messages while attempting to scan via Solution center?

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go to hp.com and look under printers and look for yours. Under the printer page, look for drivers. hope this helps :)

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Have a look here:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=uk&product=1119598

There are some new critical updates regarding scanning and Windows 7 and your printer.

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First, I thought your assistance center would respond to my request since this same problem appears in the HOP website problems & solutions.
I did not resolve the problem after downloading the All In One Series software. It failed to complete the installation after hours of loading.

I did my own tasking and found that I could resolve my oproblem by Control Panel - Devices (printers) - HP 7130 Officejet-Scan Document.
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see here for the drivers and software

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Click Here

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