Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi 50v500 tv

Hello I have a hitachi 50v500 tv the light engine was just replaced 11 months ago and hitachi covered the part and I paid the labor of about 400.00 now the tv broke again and the repair shop says it needs a power supply circuit which will cost about 552.00 and hitachi will not cover anything this time I do not want to pay this much again on this tv I want to try to fix it myself where do I get the power supply circuit from

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  • TERRYABEEF Jul 09, 2008

    have a 50v710 HITACJ BIG SCREEN REPLACED LAMP AND LAMP LIGHT CONTINUES TO BLINK TV WILL NOT POWER ON WHAT ELSE COULD BE WRONG

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You may want to find a service shop willing to troubleshoot the power supply vs replacing a $300+ part. Labor will still be a few hundred but parts would be minimal.

Posted on Jul 06, 2008

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Hitachi won't replace


I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge).

So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users.

I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from Circuit City, since, Circuit City asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. Circuit City would add another $80 for delivery.

HITACHI really sucks!!! Put these people out of business!

Apr 24, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

5 Answers

DIY light engine


You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck

Apr 11, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Hitachi TV


You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!

Mar 02, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

Hitachi 60v500a


Your Light engine is going out. You can try a place called Vance Baldwin Electronics. They make a refurb engine, that will save you a ton of money. www.vancebaldwin.com They are not hard to change yourself.

Feb 08, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

Pink Screen


You have the infamous "red cloud" as we call it and nothing you personally do will fix it. Here's what you need to do...we just went thgrough this about a month ago. Call Hitachi's customer RELATIONS department (not customer service) at 800-654-7013. Tell them what the TV is doing and that you believe you have a defective light engine. Now, they will initially act like they have not heard of this problem but they have. The will however give you the names of some certified dealers in your area to call. Once you have a tech out to confirm that you have a bad light engine (this will take the tech less than a minute once you turn the set on) call Hitachi's customer relations department back and tell them you have a bad light engine. All of a sudden, they will acknowlege the probelm exist and will Hitachi will call the dealer direct to confirm that's the problem.

Once they confirm the problem with the dealer you used directly, they will send out a brand new light engine and Hitachi will cover the cost.

Here's the kicker. If your TV is not still under warranty, ours was not, Hitachi will cover the part (cost around $1500) but you will have to pay for the install. Our install cost $400 but worth it to us on a $3600 TV that has been great up until the light engine issue. If you're still under warranty, Hitachi will cover the part and the install. DO NOT let any store or dealer tell you that you will have to pay for this part. Hitachi is replacing it with brand new light engines for free...you just pay the install.

Please deal only with the Hitachi customer RELATIONS department at the number I've listed above. That is the direct number to Hitachi's customer relations department. Hitachi customer service will not help you at all!

Once our light engine was replaced, and the tech replaced it in our home and did not have to take the TV to the shop, our TV is like brand new again! Good Luck:)

Dec 31, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

Red hue on hitachi 60" lcd


Sounds like memory initialization also called Pink Picture. Search the threads here I have seen it here, or you can goto www.ctechnicians.com

Dec 14, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

Hitachi 50V500 TV: has a red line that outlines faces or text


It's a light engine defective part. Hitachi knows about it and if you call their customer relations department, they will refer you to a dealer in your area to come and diagnos the problem. Once Hitachi can verify that's the problem, they will ship the part to the dealer. We had our part in 2 days and had it installed today. No more problems. TV looks brand new. We had to pay the installation of $400 but the part runs around $1500 and Hitachi covered it. We felt like $400 was worth the $3600 we bad 3+ year ago when we bought it. The color will only get worse if the light engine is not replaced. Good Luck! It was an easy fix!

Nov 17, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

7 Answers

Pink Screen


There is a service bulletin for this problem - you need to reintialize the memory settings in the service menu - I have a pdf file showing how to do this.

Sep 09, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

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