Question about Inter-Tel Encore Phone

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Intertel Encore CX - phones will not initialize and cannot connect via MPS software

Hello,
I'm looking for help with the above system.
Installation and maintenance manual indicates that on power up the power LED should be solid and the vital activity LED be flashing.

Unfortunately for us no vital activity light.
Hmm ..... where do we start?

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  • graphics777 Apr 22, 2009

    My phone system had the same problem. No vital activity LED and only a very dim power LED. Followed rocket99's solution and got very close. Changed all 4 capacitors on the main board and even found an identical one blown on the power supply board which was changed also. Now I have a solid (and bright) power led, but the vital activity LED will stay on solid for several seconds, turn off for several. It will then come back on for several seconds, then turn off, followed by two flashes of the very bottom DSP LED. Then the cycle repeats. The power LED stays on the entire time. Any help would be greatly appreciated.

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There are 3 capacitors on the the mother board that blow. You need to completely disassemble the unit down to the main board. The main board in held in place by 3 screws, then needs to slide to the left to free it from the case. Carefully pry it to the left using a flat blade screwdriver.

The capacitors are underrated for this board, and I use a capacitor with a higher voltage rating to replace them. You can get these from Radio Shack, P/N 272-1030, 470uF 35V.

The ones that usually blow are the 3 on the bottom left of the main board. They are in a vertical row, and you can see that the top of the capacitors "puff" and have a little dome on top of the capacitor.

Replace the capacitors, and reassemble. The 35V rated ones are just a little bigger and you may not be able to push them down to the board all the way, but no worries, it will fix your problem. We are a dealer for this product and found that every one that we install, failed with the same problem.

I should mention that there is another capacitor just to the right of these 3 that may also fail. Again, look for the top of the capacitor. If it is not perfectly flat, change it.

Posted on Jan 09, 2009

Try down powering it...wait...ignition...see what happens...just a suggestion.

Posted on Jul 17, 2008

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