Question about KitchenAid KSM150PS Artisan Series Stand Mixer

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My brand new mixer automatically just turn off. it worked fine at first but now it doesnt. wats wrong?

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Hi and welcome to FixYa, I am Kelly. I hate to say leave it alone and make sure you have it serviced by a factory authorized service center but that is exactly what you must do. Otherwise you will void the warranty. This unit comes witha 1 year hassle free replacement warranty. This is their warranty statement:

"KitchenAid is so confident about the quality of our products that if your appliance should fail within the first year of ownership, we will deliver an identical or comparable replacement to your door free of charge. We will also arrange to have your failed appliance returned to us. Your replacement is covered by our one-year full warranty as well. KitchenAid offers this Hassle-Free Replacement Policy to the purchaser for one full year from the date of purchase. We may require a dated receipt to verify the purchase date"

Where Can I Get Help with my Mixer? KitchenAid customer service is always very helpful and you can call them at 1-800-541-6390, Monday - Friday, 8 a.m. - 8 p.m. EST, Saturday 10 a.m. - 5 p.m. EST, for anything about your Artisan series stand mixer (or any other KitchenAid appliances you may have) They will help you with questions on how to use and care for it, what to do if you encounter problems and even recipes.

Call them during the hours listed above and they will handle the warranty details. Just make the call and do not do anything to the mixer. You really have no other alternative.

Thanks for choosing FixYa.

Posted on Nov 14, 2010


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