Question about Motorola Mobility Moto Q

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I am unable to download photos from my Q9h to my PC using a USB cable. I am operating on XP. I am not able to download the MOTO Q Getting Started Disc even though I have the necessary version of the Adobe program required. I downloaded Microsoft ActiveShare ( size indicated 18.22MB) but I am not able to connect. I used rhe designated cable hookup procedure and different com ports. Could it be that the phone needs to be set special for the downloading function.

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  • gerryditz Dec 18, 2010

    Ekse, I don't know how i did it, but i got the ActiveSunc to work.
    Thank yoy
    Gerry

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Hello
You need to install Microsoft Active Sync to your computer to use it. You can download ActiveSync 4.5 from this page http://www.filehippo.com/download_activesync/
On the right side of that page "Download latest version" this is a free program.
After you have installed the program restart the computer and then plug in your phone.
Then open active sync from your start menu all programs. Once the phone is connected and the active sync shows it as connected, you just click on Explore to view the files inside the phone, you will also be able to get into the phones content by opening my computer or computer from your desktop or from the start menu, it will show up in the bottom part of the window as your PDA or phone.
please let me know if you get stuck or if you need further assistance. I Will respond as soon as possible.

Posted on Nov 15, 2010

  • Ekse Dec 18, 2010

    No problem, if you have any other questions let me know.

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