Question about Microsoft Wireless Optical Desktop 5000 Keyboard/Mouse

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My new microsoft 5000 keyboard keeps entering /////// ongoing.... Not sure what to do now as the software has been removed and reinstalled, changed USB ports and the issue keeps happening

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5 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

yooperbud
  • 8637 Answers

SOURCE: Stoped functioning

Normal 0 Turn the Keyboard over and locate the small reset/connect button on the back of the keyboard and press it. Then try to see if it is working. If not try pressing the button on the receiver and then on the keyboard.
If your having trouble with the mouse also,
turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch.
Hope this helps. Bud

Posted on Jan 17, 2009

  • 76 Answers

SOURCE: where can you buy a replacement usb adapter for a

If this is a bluetooth mouse and keyboard, just exactly what I'm reading and your computer does not have bluetooth built in then this is what you need to buy.

http://www.amazon.com/IOGear-Bluetooth-Micro-Adapter-GBU421/dp/B0018O9JIG/ref=dp_cp_ob_e_title_1

You can get this at your local BestBuys or online.

Don't forget to vote for me, and give me a good rating.

Posted on Mar 25, 2010

  • 17 Answers

SOURCE: microsoft wireless comfort keyboard 5000, broke

Contact Microsoft they tend to replace broken equipment

Posted on Jul 01, 2010

  • 388 Answers

SOURCE: Where can I get the keyboard cable that connects a

try ebay or microsoft shop however it may be cheaper to replace the keyboard.

Posted on Oct 06, 2010

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I bought a Microsoft Wireless desktop set 5000 with keyboard and mice, I did all the installation process and the devices were working perfectly suddenly the keyboard stop to work I have changed the...


Hello there Mauricio,

Try to re-sync the keyboard to the base but first, keep away any wireless device like your mouse from the receiver. Make sure your keyboard is just near the base.

Press the button on the receiver, and then verify that the light on the receiver starts to blink. Follow the instructions on the dialog box that might appear. If there is no dialog box, press and release the Connect Channel button on the bottom of the keyboard. Check the green light on the receiver. A steady green light means the synchronization was successful.

If the resynchronization fails, try to reinstall everything and make sure you are installing the correct driver for your OS.

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Make sure the batteries are good and then follow these instructions.

Normal 0 Press the Receiver button (and the lights will start flashing.
Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
Hope this helps. Bud

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Can I use a new MS wireless mouse to replace my existing MS wireless mouse. Currently my mouse and keyboard connect together on the same wireless USB device. Could the new mouse be detected and be used...


I suppose there is a reset button on the keyboard or the software provided so I suppose it could be possible, I don't know.
I use a Microsoft Wired Keyboard...
But Best of luck.

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1 Answer

Stoped functioning


Normal 0 Turn the Keyboard over and locate the small reset/connect button on the back of the keyboard and press it. Then try to see if it is working. If not try pressing the button on the receiver and then on the keyboard.
If your having trouble with the mouse also,
turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch.
Hope this helps. Bud

Dec 03, 2008 | Microsoft K5100141 Keyboard

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