Question about HP Officejet Pro L7580 All-In-One InkJet Printer

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I installed recently HP officejet Pro L7480, but hP solution center failed to detect any device and closed. the officejet also failed to scan - error message: No scan option

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Hi There, This is a known issue with this device. Please follow the below steps to fix this issue : Try to do a complete uninstall

*first step*

-run installation media (CD / Download) software

-select uninstall and on the process, select uninstall all hp softwares associated the with the device

-after uninstall , select restart later to reboot the computer later

-go to start > control panel > add/remove programs (XP) programs (Vista)

-uninstall any existing HP softwares (note: for hp computers, skip this process)

-restart later


*2nd step*

-open contents of the installation media

-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.

-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.

-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer

-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well

(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)

-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)

**********important**********

(do not run uninstall L4)

********************************


contiunued in the next post ..............................

Posted on Nov 14, 2010

  • Anonymous Nov 14, 2010


    *3rd step*

    -go to my computer , open op drive C or ( c:/ )

    -open up program files and locate the folder named HP

    -open the folder and delete the folder named Digital Imaging (for any errors: select skip or ignore. if the folder will not be deleted, continue to the next step)

    -access configuration utility

    -click on start> run (XP) start> startsearch (vista) and type in the command (msconfig) and press on enter

    -you will be able to see a new window named configuration utility

    -on that window, by default , you will be under "General" which has the option Normal Start up/ Diagnostic Start up/Selective Start up. click on the tab named "Services"

    -on the services tab, put a check mark on (hide all microsoft services) then click on the button named disable all (note: make sure that the hide all microsoft services will have a check mark before you click on disable all)

    -click on apply and click on close

    -it will prompt you to restart your computer

    -restart the computer



    *4th step*

    -if you have a high speed internet, it would be best to download the latest software and driver online from HP's site by going to http://h10025.www1.hp.com/ewfrf/wc/softw...

    -if not, run the installation using the CD

    -after the installation, (DO NOT TEST THE FUNCTIONS YET)

    -click on start> run (XP) start> startsearch (vista) and type in the command (msconfig) and press on enter

    -you will be able to see a new window named configuration utility

    -on that window, by default , you will be under "General" which has the option Normal Start up/ Diagnostic Start up/Selective Start up. click on the tab named "Services"

    -select Normal Startup

    -click on apply and then close

    -reboot computer

    -when computer is up, locate the icon on the system tray (lower right portion of your desktop where your clock is located) named Digital Imaging Monitor

    -make sure that it has a check mark which designates that it is ready

    -right click on it and select launch/view solution center



    *test functionality*

    -close solution center and reopen it using the regular icon on the desktop

    *3rd step*

    -go to my computer , open op drive C or ( c:/ )

    -open up program files and locate the folder named HP

    -open the folder and delete the folder named Digital Imaging (for any errors: select skip or ignore. if the folder will not be deleted, continue to the next step)

    -access configuration utility

    -click on start> run (XP) start> startsearch (vista) and type in the command (msconfig) and press on enter

    -you will be able to see a new window named configuration utility

    -on that window, by default , you will be under "General" which has the option Normal Start up/ Diagnostic Start up/Selective Start up. click on the tab named "Services"

    -on the services tab, put a check mark on (hide all microsoft services) then click on the button named disable all (note: make sure that the hide all microsoft services will have a check mark before you click on disable all)

    -click on apply and click on close

    -it will prompt you to restart your computer

    -restart the computer


    *4th step*

    -if you have a high speed internet, it would be best to download the latest software and driver online from HP's site by going to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=2512008&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%BB

    -if not, run the installation using the CD

    -after the installation, (DO NOT TEST THE FUNCTIONS YET)

    -click on start> run (XP) start> startsearch (vista) and type in the command (msconfig) and press on enter

    -you will be able to see a new window named configuration utility

    -on that window, by default , you will be under "General" which has the option Normal Start up/ Diagnostic Start up/Selective Start up. click on the tab named "Services"

    -select Normal Startup

    -click on apply and then close

    -reboot computer

    -when computer is up, locate the icon on the system tray (lower right portion of your desktop where your clock is located) named Digital Imaging Monitor

    -make sure that it has a check mark which designates that it is ready

    -right click on it and select launch/view solution center


    *test functionality*

    -close solution center and reopen it using the regular icon on the desktop

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