Question about Brother MFC-5490CN Flatbed Inkjet All-in-One Printer

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My printer won't print. It will also say "unable

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  • mariolands
    mariolands Nov 14, 2010

    Do you get any error message for printing? Any lights flashing?

  • jessieh712 Nov 14, 2010

    The only error message I get at all is "unable to scan af".

    It used to print even with this message. Now it doesn't.

    The only way I know that it's not printing is that a) it doesn't print b) I check the print queue from my computer and it says "status - error" or "status - deleting" after I delete the print job.

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  • Master
  • 2,296 Answers

Ok, for the printing part you should check the following:
-connection between printer and computer
-make sure the machine is not in power save mode
-make sure machine is online; click start, printers, choose printer and make sure 'Use Printer Offline' is unchecked
-reinstall the drivers from here: http://welcome.solutions.brother.com/BSC/public/as/au/en/model_top/colormfc/mfc5490cn_all.html?reg=as&c=au&lang=en&prod=mfc5490cn_all

Now regarding the scan error, seems to be a mechanical error. Remove and objects that might stop the scanning to proceed. Also, check the manual for Troubleshooting on the link above.

Posted on Nov 15, 2010

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