Hello I was maintaining a HP5345 laser printer When I printed a test page there was a toner allover the page I puled the toner cartridge out and i noticed toner on the fuser roller i did run diag and printed 10 pages I looks it did clear the printing but know I received a call saying the same thing happen (toner all over the page) Nay help is very will appreciated firstname.lastname@example.org
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Laser printers do not use a printhead. When the toner runs out you need to get a new toner cartridge which includes the print drum. You lift up the cover to reveal the toner cartridge, grab the cartridge and pull it out towards the front of the printer. Reverse this procedure to insert the new toner cartridge.
Print quality issues can be due to a number of things. There may be a defect in the cyan toner cartridge causing it to leak excess toner. The transfer belt could be dirty or defective. The printer may simply need cleaning. Given that you posted this question during the winter, it's also very likely a low-humidity environment is causing a high-static condition, randomly pulling extra toner onto the page.
The easiest thing to do is clean the printer. Take a vacuum with a small attachment and clean out any excess toner. If you have canned air or a vacuum with a blower you should also blow out toner from any crevices that may not be reachable with the standard vacuum.
If you have a spare cyan toner, you can try installing that and printing a series of test pages. The built-in demo pages are good as they will use a fair amount of toner and should help gauge if this solution helps.
The transfer belt is the most expensive component to replace in the printer. If it needs replacement you will have to contact an authorized HP service company. However, before doing that, you should try the above steps and run a few iterations of the built-in cleaning process. You can navigate the printer's menus to find this function.
Many people over-look low-humidity and static conditions, or do not believe they could have an effect on laser printers. However, static charge is the very principle on which laser printers work and is how the toner is transferred to and held on the page before it is run through the fuser. Low humidity can easily cause dirty printouts. Try placing a ream of paper in a more humid area for a couple days, then load the printer with that paper and print several test pages. You can also try placing a humidifier near the printer and leave it running for several days and try printing test pages again. If this solves the issue, maintain a humidifier in the proximity of the printer for the duration of the season until the weather warms up and the average humidity increases.
Press the Go and Rotate Carousel buttons simultaneously. This will calibrate the printer. See if this works.
Otherwise....Remove all cartridges and drum. Switch off printer. Close the lid. Switch on printer and wait until any churning stops. Insert the drum and close the lid. Wait until any churning stops. Put in one cartridge at a time, closing the lid and wait till it stops churning each time. With the last cartridge put in, it will churning longer (calibrating). Try to print from your computer.
It could also be that the toner could actually have run out for the other colors.