Question about Acer Extensa 5420-5687 Notebook

2 Answers

I keep getting a message that reads Please Insert backup disc 2 or recovery cd while i am trying to reformat the hard drive. I have put the disc in several times, and keep getting the same message

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  • 3 more comments 
  • cmissle79 Nov 14, 2010

    I don't have another computer to try the software on, is there another way to try this. Or could it be any other problems??

  • cmissle79 Nov 14, 2010

    i have been booting up using F12, then it reads the disks fine. The computer was running extremely slow so I decided to wipe it clean. We have had it for about four years and I have done nothing to it. I was trying to restore the factory settings. The package I received from Acer contained three disks. One system disk, which read fine, then two restore disks. I installed the first one without any complications. Then after the second disk goes in it gives me that message. I also restarted the computer, and it was like I hadn't done anything to it. I don't know if this further information is revelant but.....

  • cmissle79 Nov 15, 2010

    does this work the same for windows vista

  • cmissle79 Nov 15, 2010

    does this work with vista as well? i can get it to boot to the cd and it goes through all of the processes like it is trying to reformat. but nothing is happening. there is still the same stuff on the computer as there was to begin with.

  • cmissle79 Nov 15, 2010

    should i just skip the system cd, and go straight to the restore cd

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To format a hard disk its better to boot from the winxp cd first you transfer all the data you need from the drive C:\ to any other partitiion insert the bootable XP CD in to the CD drive now restart your computer while restarting press DEL in your keyboard in the boot select the CD drive on eselection you will see boot from cd press enter it will ask once more then press enter when the format section come you can format the partition you need and reinstall the win xp

Posted on Nov 14, 2010

  • rajesh raman
    rajesh raman Nov 15, 2010

    if you click resore it will restore only windows if yiu click install you will be able to format the system fully or by partition

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  • Master
  • 3,278 Answers

Hello.

Either your CD is faulty or your hard drive is faulty.

Try installing the software on another computer (without going too far, of course) to see if the same message displays. If it does, then you either have the wrong CD or the CD is faulty. If the message doesn't display, then your Acer's hard disk is faulty and needs to be replaced.

Hope this helps.

Posted on Nov 14, 2010

  • NinaE Nov 14, 2010

    Check your CD to be certain that it's a system disk. If the disk came from Acer, contact them for a replacement. Also, run your computer hardware diagnostics (usually F12 upon boot) to see if a faulty hard drive is indicated.

  • NinaE Nov 15, 2010

    Since the disks came from Acer, and one works, contact them for a replacement.

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    If you have the recovery cd, you can just pop-in the CD, select the reformat option and the installation process will continue automatically. Some laptop might have a special partition in the drive contains the operating system, drivers, etc. in case you want to reformat your laptop without the CD.

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    If you decided to do a clean install without the recovery CD, it would be best to create partition on your harddrive first, so you can have dedicated partition for operating system and backup. The next time you want to reformat your harddrive, you can just reformat that particular partition ex. C:\

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    Hello

    You seem to know a bit about computer so I will give you a good detailed solution which might be of help. READ CAREFULLY

    ASSUMPTION:

    I guess that the main issue here is that your hard drive might be corrupted. I am also afraid that you might have erased or repartitioned your computer on a previous occasion if the recovery is not working. Please not that the Acer 5920 you mentioned has an automated system recovery system saved on to your hard drive. Did you by any chance Reformat the whole thing when you got the laptop? Because if thats the case and you removed the EISA partitions there is NO WAY you are going to get the recovery to work.

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    If you backed your system up when you first bought it and you created the CD's DVD's boot from them and recover the system that way. I am afraid that these will erase your C drive and will restore it to the original state when it was at time of backup. BEFORE all this you need to recover any data? In that case do the following:

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    SOLUTION 2: If still all the above doesn't work.

    If you do not need to backup anything there is no need to do the first 3 steps but you will need another computer

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    3. Perform full format (this will take a while) and format it as NTFS, while formatting see if you can hear any funny noises. It could be a good sign that the hard drive is out. During format you should almost hear nothing. if you hear a repeated CLICK CLICK CLICK CLICK CLICK type of noise. Get another hard drive and repeat the above 3 wsteps
    4. Get hold of an XP or VISTA installation disk according to what you had on laptop
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    CHEERS

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