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You have to check DIL in the 400 series on the 1232/816. This may be done by TRUNK GROUP or Line number. So if it is line one doing this, simply find Day DIL and if it asks for line number place 01. It will show an extension number typically 165. Hit the transfer button then hit the store button. Now this can also be done under intercept with the rings set to 1 ring. That is in the same area and the procedure is the same. You should first find what TG the line is in first, then do this. Now I am sure you want the VM to answer at some point so I would place that in the intercept Day and Night and set it for say 4 rings. By the way, these particular settings are not normally customer settings. I may also advise you to contact someone who can quickly make the changes for you. To contact me direct, call 585-216-5066.
The simple answer is you can force the PBX into night mode by dialing 782 on the main phone. However, it does requre programming, so if you don't have night ringing and voice mail defined, then it still won't work. 781 goes back to day mode.
THere are two answers to you question, depending on certain options and conditions.
First, where is the voice mail and where is the call waiting coming from?
1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.
2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.
3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.
My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.
The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.
What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.