Our night button to send our calls to voicemail is not working the calls are ringing through and also when we hit the "open mail" we are unable to access our voice mail it continuously rings.
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Voice mails are set up from the phone company. Your phone has no control over the voice mailing service other than assigning a speed dial to it. You should call your phone company on their customer service number and they will tell your the number to call for setting up your voice mail box.
This procedure allows your iPhone to ring for longer or shorter periods
than the default setting of 20 seconds before voicemail answers. ***
Attempt at your own risk but if you pay attention to the keys you input
and follow the directions you should have no problems.
1. On your phone, dial *#61# and click Call
The screen will display:
Setting Interrogation Succeeded Voice Call
Forwarding When Unanswered Forwards to
+1xxxYYYzzzz Enabled
2.
Write down the xxxYYYzzz number (including +1) - this is the number to
your voicemail.
3. In order to make the
+ appear on the keypad in the next step you'll have to hold Zero down
for a few seconds, then it will become a Plus (+). Dial
**61*+1xxxYYYzzzz**30# and hit Call. +1xxxYYYzzzz is the number you
wrote down previously, 30 is the delay in seconds. The delay can be set
in 5 second increments, 30 is maximum.
4.
Dial *#61# to verify that the new settings are active.
5. Verify working voice mail.
If you find you or your contacts are not being forwarded to
your voice mail you have incorrectly altered your voice mail forward
number.
To find out what it is and try
again:
Dial ##002# and send. This will
reset that forward number to factory defaults.
By then Dialing *#61# you will again display the your
current (default) voice mail forwarding number.
Return to step [2] and continue.
*** Use this tutorial at your own risk ***...and if you have
the time you can always give AT&T a call to have them change the
number of rings on an incoming call before Visual Voicemail kicks in. I
was able to quickly change the duration on my own, using these
diagnostic iPhone GSM codes. The default time duration before Visual
Voicemail intercepts the call is set by AT&T to 20 seconds. You will
be able to add another 10 seconds yourself, but if you want your
callers to wait more than 30 seconds before voicemail picks up then
you'll need to contact AT&T technical support - they can change the
duration to 45 seconds upon request.
Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.
THere are two answers to you question, depending on certain options and conditions.
First, where is the voice mail and where is the call waiting coming from?
1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.
2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.
3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.
My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.
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