Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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Cannot scan documents. message: upgrade LCD list

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4 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 45 Answers

SOURCE: When I try to scan a document, I get a message

Please try this document and see if it works
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01592085&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
If the above link does not work please find the link below..
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
try these steps and let me know if the solution worked

Posted on Jun 17, 2010

Riztech
  • 731 Answers

SOURCE: trying to scan: I can

Hi,

When you try to scan using the product control panel, the message 'Error: LCD List needs to be upgraded ' displays on the computer. The 'LCD list' is the list of potential scan destinations that displays on the printer.

The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Try the following solutions in the order presented.

Solution one: Restart and reset
Follow these steps to restart your computer and reset the printer.

  • Restart your computer.
  • With the product turned on, unplug the power cord from the back of the product.
  • Unplug the power cord from the electrical outlet.
  • Wait 15 seconds.
  • Reconnect the power cord to the product, and then reconnect the power cord to the electrical outlet.
  • If the product does not automatically turn on, press the Power button.
  • Wait a couple of minutes to make sure that the product is ready, and then try scanning again from the product control panel.
  • If the issue persists, or if you want to make changes to the scan destination list, continue to Solution two.

Solution Two: I will post it after confirm the issue still exists.

Regards
Riztech

Posted on Sep 27, 2010

SuperTech-11
  • 1591 Answers

SOURCE: When I try to scan

This means the printer has lost the front panel menu items, likely due to some Microsoft update or firewall update in the computer.

Launch the HP solution center on the computer. Click the SETTINGS button. Hover over or click the SCAN SETTINGS button, and choose SCAN TO SETUP. Add or remove items depending on the options you wish to be available at the time of scan, and click UPDATE DEVICE.
Your scan options should now be available from the front panel of the device.
If this did not work, try again in 30 minutes.

If this still didn't work, you may need to uninstall and reinstall the software.

NOTE: these instructions assume you are using the CUE13 (black interface) software.
If you are not, uninstall the software and drivers for the printer that you are using, and go to the HP website, and get the latest drivers and CUE software.

Posted on Jul 22, 2011

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1 Answer

Trying to scan a document to attach to an e-mail. I get "lcd list needs updating". Do not understand how to do update the lcd list


I was able to fix this by doing:

1) Unplug printer/scanner from wall.
2) Unplug power cable from printer.
3) Wait 25 seconds.
4) Plug it all back in and try it.

good luck!

Mar 30, 2011 | Computers & Internet

1 Answer

Trying to scan: I can read on printer screen: LCD list need to be upgraded


Hi,

When you try to scan using the product control panel, the message 'Error: LCD List needs to be upgraded ' displays on the computer. The 'LCD list' is the list of potential scan destinations that displays on the printer.

The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Try the following solutions in the order presented.

Solution one: Restart and reset
Follow these steps to restart your computer and reset the printer.

  • Restart your computer.
  • With the product turned on, unplug the power cord from the back of the product.
  • Unplug the power cord from the electrical outlet.
  • Wait 15 seconds.
  • Reconnect the power cord to the product, and then reconnect the power cord to the electrical outlet.
  • If the product does not automatically turn on, press the Power button.
  • Wait a couple of minutes to make sure that the product is ready, and then try scanning again from the product control panel.
  • If the issue persists, or if you want to make changes to the scan destination list, continue to Solution two.

Solution Two: I will post it after confirm the issue still exists.

Regards
Riztech

Sep 26, 2010 | HP Officejet 6500 Wireless All-in-One...

3 Answers

HOW TO SCAN THE DOCUMENTS IR4570 TO P.C ????


On the device you want to chose the SCAN option and set it to ONLINE.
You then need an application that does TWAIN scanning and aquire image data. Set your scanner device yo "Canon Color Network Scangear".
A freeware product you can use to test is irfanview
You would otherwise need to do an aquire / TWAIN scan from MS Word or Adobe Acrobat (full/pro) or another software that does TWAIN scanning.

May 06, 2009 | Canon imageRunner C3100 Copier

1 Answer

Dead HP 3200 series printer


The only fix I have used is a cold reset there is a firmware upgrade you can try if this does not work.
TRY THIS:
Turn the machine off and unplug for 1 minute or so.
Plug the unit back in:
Press and Hold the enter/menu key and asterisk key
Turn ON
Hold the enter/menu key and asterik key while the unit powers up. Once you see the message "Permanent Storage Initialization" let go of the keys.
Hope this helps

Apr 07, 2009 | HP LaserJet 3200 All-In-One Printer

1 Answer

I cant scan, but I can print?


hi,

I understand that your mean issue is that "you cant scan", however, for me to assist you better, I just want to know how did you scan? and what did you use? there are actually two ways on how to scan. Also, what is the operating system of your computer?
1. Scanning using the buttom from the printer.
2. Scanning using the SOlution Center installed on your computer.

Meanwhile, ill just post a troubleshooting steps inorder for you to follow.

SOLUTION: SCANNING FROM THE PRINTER BUTTON.

Intro:
Scanning using the printer button without adding the destination list would somehow give you error message "NO SCAN OPTIONS", inorder to resolve that issue,copy and paste this link to the address bar. (note: just go directly to SOLUTION II (Populate Destination List) using that document.)

For windows Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01391654&cc=us&lc=en&dlc=en&product=1153481

For windows XP:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01388134&cc=us&lc=en&dlc=en&product=1153481

Those are the link that normally we followed. It helps a lot, you can jump directly to SOLUTION II (Populate Destination List), make sure that all the options are already added to your control panel printer list.

Please let me know if the document failed to resolve your issue so that i can go ahead and give you another solution.


Thank you so much.

adonscott
HP TECH


Jul 04, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Acrobat 8.1


Upgrade to Acobat 9.0 Pro. It seems to work in that can scan pages for a document, HOWEVER, adding/appending to already scaned pages for a document seems to crash 9.0. For example, say I scan in pages 1 - 4. I cannot then scan pages 5 -6 as part of the same document--crashes Acrobat.

I think this finally proves the problem is Acrobat 8.0 and NOT the i40 drivers.

Apr 28, 2008 | Kodak i40 Path-Through Scanner

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