Question about Dell Inspiron E1505 Notebook
I have Trend Micro virus protection but a box keeps pooping up saying that I have a virus that is unable to be quarantined and that I should manually find the file and delete it if I'm sure that its not important. When I look for the file however it is contained in a section that says these files may be important to the operating system of your computer. Its only been a few days and the pop ups telling me I have a virus and other pop ups from asain websites are starting to drive me crazy. What should I do?
This is what pops up in the you have a virus box:
Real-time Scan Trend Micro PC-cillin Internet Security has detected a virus, spyware application, or other Internet threat, and performed the action specified. Infected file: C:\WINDOWS\system32\dbi102.dll Virus name: TSPY_ONLINE.DEU Scan action result: The Quarantine action was unsuccessful. Manually delete the file if you are sure that it is not needed.
In most cases, downloading and installing anti-virus or anti-malicious software programs won't really work 100% to remove viruses. I am a DELL certified technician who specializes on fixing software problems especially virus removal. Just to give you an idea. No anti-malicious software has been developed yet that would have the ability to penetrate hidden folders of any windows operating system. Every operating system would have its "HIDDEN FOLDERS" where most of the critical files that makes your operating system work are hidden. Why hidden? takes a little of common sense to answer. It's because it's not to be played around with for it will do damge in your system and might crash it. Viruses or malicious softwares can easily penetrate and attack these hidden folders and this is what I meant when I said that downloading or installing anti-malicious software programs won't really work if your computer is already infected. One characteristic of a malicious software especially viruses is it is very good in hiding and they work on a "buddy-buddy" system. What do I mean? Example: If 20 malicious softwares (virus, trojans, worms, etc.) are in your system and 1 out of the 20 is hiding on the hidden folder, installing and running an anti-virus program won't really clean your computer 100%. What will happen is that, since the anti-virus program can't penetrate the hidden folder where one of the viruses is hiding, it will only be able to find and quarantine (or delete if possible) those that are obviously found. Then the remaining one, once it has detected that its buddy is gone, it will do its thing and will re-create itself and re-infect the system. This is why you would hear from people that they have ran an anti-virus and yet the computer somehow just got better for few seconds, minute or hour/s and it started acting up again. I belong to the DELL on call specialized group. It is a fee based support and the only software support department in DELL. DELL is charging about $130 just for a 1 tme fix and $239 for a 1 year plan where it only includes 4 calls for any software troubleshooting. Local technicians or electronics stores like wal-mart, radio shack, best buy, etc. also offers technical troubleshooting but with almost the same cost or more and same with geek squad. Where I am getting to is to offering you folks alternative, where you don't have to pay the huge amount to have you software problem in your computer fixed. At DELL, we use a remote connection tool where for the convenience of the clients and technicians, no need to lift the machine just to have it fixed. We remotely connect to your computer and you can just leave it on and we will take care of it and have it fixed in no time. Due to the recession, I find it not quite intelligent or practical for people to pay $130 just to have a computer fixed. I am offering my service for FREE. You can reach me through firstname.lastname@example.org. Shoot me an email or leave me an offline messsage in YM with the same email as my ID. Just leave me a brief description of the problem and I will respond to you as quickly as possible so check you email.
Posted on Jun 10, 2009
I would suggest please contact trend micro for the fix. That would be the best step.
Dell also has a virus removal dept ..thats called Dell On Call, but thats a paid service .
Posted on Jun 18, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
202 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: