Question about Vinotheque Whisperkool 3000 Wine Cooling Unit (Max Room Size = 650 cu ft)

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Whisperkool 3000 XLT started icing in front. I followed internet instructions and took the unit apart, making sure that the drain tube in front was properly installed and not plugged. There were no problems there. Put the unit on a timer so that the ice could melt between cycles, which worked except the cellar couldn't get down to 55 degrees. Now the unit runs but the air coming out of it into the cellar is at ambient temperature (66 degrees). I suspect it's completely shot, but at $1,500 to replace it can it be repaired, where, and would it be worth the cost. It's out of warranty. Thanks

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Whisperkool 4200 icing up

Hi, Bob:

Misery loves company, so I'm posting this even if it isn't in time to help you.

I had an XLT 8000 with similar problems. Vinotheque wanted to do the exchange program ($2,500+), and I was told the older aluminum coils might have leaked, and the exchange models come w/ SS coils. I was near to biting on that, when I decided to have a local refrigeration shop check it out.

Here's what they found--A MANUFACTURING DEFECT. It seems there are small copper capillary tubes that circulate the refrigerant. If they touch each other, with normal operating vibration they can wear holes in each other and the refrigerant can leak out. The leak can be very slow. According to the guy who fixed it (all for $219, and much of that was for drilling out the riveted-closed enclosure), "crossed cap tubes" is a Bush League mistake, akin to not putting oil in your car's crankcase.

I'm not saying WhisperKOOL/Vinotheque did this on purpose, knowing there would be an eventual failure and an opportunity to make another sale. But what the service guy told me was that IF the manufacturer was without scruples, a crossed cap tube would be the perfect way to take advantage of an unsuspecting customer.

My fix? Drill out the rivets, and find a local qualified service tech. Fixed in hours for $219 or in weeks with an exchange for $2,500... You choose.

Posted on Jul 14, 2010

bobicehouse
  • 1524 Answers

SOURCE: The unit ices and only cools to 65 rather than

Have you cleaned the condenser coils ? Is the unit too close to the wall ?

Posted on Dec 18, 2010

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i was just reading the manual for you. This make not be the exact manual But once a year you have to clean the fins, bleach the inside etc. make sure the drain hose is not blocked with goo, or deposits etc.

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The unit ices and only cools to 65 rather than the 55 degrees that is set


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Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
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Whisperkool 4200 icing up


Hi, Bob:

Misery loves company, so I'm posting this even if it isn't in time to help you.

I had an XLT 8000 with similar problems. Vinotheque wanted to do the exchange program ($2,500+), and I was told the older aluminum coils might have leaked, and the exchange models come w/ SS coils. I was near to biting on that, when I decided to have a local refrigeration shop check it out.

Here's what they found--A MANUFACTURING DEFECT. It seems there are small copper capillary tubes that circulate the refrigerant. If they touch each other, with normal operating vibration they can wear holes in each other and the refrigerant can leak out. The leak can be very slow. According to the guy who fixed it (all for $219, and much of that was for drilling out the riveted-closed enclosure), "crossed cap tubes" is a Bush League mistake, akin to not putting oil in your car's crankcase.

I'm not saying WhisperKOOL/Vinotheque did this on purpose, knowing there would be an eventual failure and an opportunity to make another sale. But what the service guy told me was that IF the manufacturer was without scruples, a crossed cap tube would be the perfect way to take advantage of an unsuspecting customer.

My fix? Drill out the rivets, and find a local qualified service tech. Fixed in hours for $219 or in weeks with an exchange for $2,500... You choose.

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