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Sony Vaio VGN-NR180E

I have a Sony Vaio as described above, the computer is roughly 6 months old and according to CHKDSK the harddrive is ok, however the sony diagnostics are detecting damage on the harddrive. I have a 2 year extended warrenty as well as the sony warrenty, what will the warrenty from best buy do regarding this issue? I am nearly certain the harddisk is somehow damaged in a way CHKDSK is not looking for, being that it is a toshiba I cannot get any software from the manufactuer of that specific piece of hardware to inspect the drive prior to conceeding defeat and handing the problem to someone else to deal with. Right now I am working with a barely restored, partially functional computer that needs to be fixed.

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  • md081283 Jun 19, 2008

    Yes I did chkdsk, Vista makes it a royal pain to do this, but I tried and made it scan, it claimed it was clean. I did the checkdisk through windows utilities as well as in the recovery tool (under command prompt) ":chkdsk c: /f". Since I have rebooted it and updated it SMART now detects the drive is dead, so I hope that the warrenties will cover it considering the length of time and the degredation of the drive I have a feeling it was a defect that has caused this fault. In the least now I know that whoever it is that tries to service it will get a nice notice now from SMART telling them the Harddrive is damaged and will likely loose data now so they should not have too much difficulty getting the idea that it is the harddrive that is broken. I still wonder why the SMART detection failled to recognize the fault untill it became totally destroyed, on previous computers that had the SMART Hardware technology it was usually good about detecting damage prior to it destroying the drive completely (allowing you to backup your data first).

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If you are pretty sure the hard drive is faulty I would use the warranties and have it replaced.

Did you try running chkdsk with the /r switch?

Go to Start, Run, type cmd and hit OK. When the dos screen opens type chkdsk /r (note the space between the k and the /). It will probably say it cannot do it until the next boot. Enter y for yes. When your PC restarts chkdsk should go through 5 stages and display a summary of what was found and what it did when it finishes.

Posted on Jun 18, 2008

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