Question about Maxtor OneTouch III Mini Edition 120GB External USB 2.0 Portable 120 GB IDE Hard Drive

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New installation yesterday and resulting confusion

Instructions I was able to download were helpful enough to get all 3 software programs installed. However, I am confused as to why the maxtor icon appears red and tells me the backup (which I've performed several times now) has failed, yet when I go to Windows Explorer, the g: drive shows all that Maxtor has copied, and I am able to open programs and files from within the g: drive okay. Where can I get to a tutorial or something that helps me understand more about this device, which I was in hopes of using so that I could free up some of my C: drive, which is nearly full on an older desktop computer?

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  • jtoyd Dec 24, 2008

    where is this site this is what i need

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I've solved the problem (no thanks to FixYa, which appears to only want more of my money) by concluding that I have no problem, since I can live with a red icon that tells me my backup failed when in fact windows explorer tells me that my 160GB Maxtor One Touch III Mini Edition has backed up my whole system successfully, and I've been able to access files and sxtart programs in my g: drive, where the backup is stored. I figure it is showing red because I've turned off the feature which does scheduled backups on a calendar, as I prefer to backup on my own irregular schedule.

I only wish that Maxtor would have provided more information in the box to connect me with an online tutorial so that I wouldn't have to reach these conclusions on my own or pay someone to tell me what ought to be available for free, after all.

Posted on Jun 19, 2008

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Posted on Jan 02, 2017

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Step one: Uninstall the software
Even if the HP software did not install successfully, there might be elements of the software installed on your computer. Use your product software CD to remove the HP software. If you no longer have the product software CD, skip to Method two: Uninstall the software without the product software CD .
Method one: Uninstall the software with the product software CD

1.
Insert the product software CD into the computer's CD drive.
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If the Welcome to HP screen opens, click Cancel or Exit .
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On the Windows taskbar, click Start , click My Computer , right-click the CD drive, and then click Open .
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Double-click the Util folder, and then double-click the ccc folder. A list of files on the software CD displays.
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Double-click the Uninstall_L2.bat file. The Run window opens again, with the path to the Uninstall_L2.bat file displayed.
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Click OK to start the software removal, and then follow the on-screen instructions.

Method two: Uninstall the software without the product software CD
If you do not have the product software CD, you can download the software from the HP Web site, and then use the downloaded file to perform the uninstall procedure.

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Open a new window to browse to the Select Software and Drivers page:
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Right-click this link, Support and Drivers download page , and then select Open Link in New Window .
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Select your operating system. The Select Software and Drivers page opens.
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Click Download only . This option allows you to install the software at any time after the download completes.
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The File Download - Security Warning window opens. Click Save , and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.
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Click Save . The software downloads to your computer.
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When the file downloads, double-click the icon for the downloaded file.
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When the installation screen launches, click Exit .
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On the Windows taskbar, click Start , and then click Search .
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Type Uninstall_L2 in the first search box, and then click Search .
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Follow the on-screen instructions to complete the software removal.

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1.
Click Start , and then click Run .
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In the Open box, type %temp% , and then click OK . The Temp folder opens, displaying the Temp files.
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Click Edit , click Select All , and then press the Delete key to delete the files.
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Click Start , and then click Run . In the Open dialog box, type msconfig , and then click OK .
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Click the General tab.
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Click Selective Startup .
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If there is a check mark next to Load Startup Items , click to clear it.
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Click Disable All to clear all the check boxes on the list.
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Click Apply , and then click Close .
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Click Restart to apply the changes.

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Method two: Reinstall the downloaded software

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Browse to the folder where you saved the downloaded file, and then click it. The file name ends in .exe .
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On the taskbar, click Start , and then click Run .
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Click the Startup tab.
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Select the check box next to programs that should run when the computer is turned on (refer to the notes that you took earlier in this document).
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If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup check box.
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1.
Right-click this link, HP Critical Update , and then select Open Link in New Window .
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Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.
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Restart the computer and the product.

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