Question about Xerox Phaser 8500/DN Printer

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Xerox 8500 is burning out the yellow ink melter in the loading tray. It has done this 3 times now i have replaced ink tray assembly, replaced print head. it still does it! The ink resevoir on the print head becomes full of yellow ink. help

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It a problem with the heater element for sure, and it sure sounds like the current feed to it is excessive, which could be a power supply problem (or the part of the supply that feeds the yellow melter element). Not sure if you've tried Xerox's network support site, but you can hook up to it and get help with diagnosis, which will hopefully help you figure this out. Here's the page:
http://www.office.xerox.com/printers/color-printers/phaser-8500-8550/sprt-enus.html
Go down 3 paragraphs, and you'll see the link to the remote support:
This problem will require part's replacement, and I would recommend trying to identify the bad component (or board), and then choose to replace it yourself or call a service person.
Wish I had better news, but hope this helps.

Posted on Nov 14, 2010

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Xerox Phaser 8550 is printing green and yellow with some gray color on all the print job, even after I replaced the ink loader, the black color came back but still getting only green and yellow. The ink...


Try printing a light stripes test page (Troubleshooting, print quality problems, troubleshooting print quality page).
If you have loads of missing jets, run a couple of head cleans, if you see improvement, it is worth running some more, if not, try switching off overnight and rebooting next day. If it still won't clear, you may have a faulty printhead.
If you do not appear to have many missing jets but the colours are all just wrong it may be that the ink has gone stale. Run a couple of head cleans and you should see the colours start to improve. If it is getting better, all you can do is keep running head cleans until you have replenished all the ink in the printhead well.
Hope this helps.

Dec 25, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

My Xerox 8550 says 'ink sticks are jammed'. Yet,


This could be a print head problem. If the print head is calling for ink and the sensor is bad the ink melter will continue to melt ink and over flow the print head. In which case the print head need to be replaced.
Also it could be a problem with the ink melter. If it isn't melting the ink it will cause this error.
To get to the ones at the end of the chute I stick a long screwdriver and break it free from the melter.

Harry

Jun 04, 2010 | Xerox Phaser 8560MFP Laser Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan


Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
37,003.48
= Right Jetstack Heater
37,004.40
, 37,005.41 = Reservoir Heaters
37,006.42
= Drum Heater
37,008.44
= Preheat Heater
37,009.45
= (8500/8550) All ink melters
= (8400) Ink Melt 1
37,010.46
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
37,011.47
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
37,012.48
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
37,013.48
= (8500/8550)Ink Melt 4
2.
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
■ Drum assembly
■ Preheater
■ Printhead
■ Ink loader

Aug 11, 2009 | Xerox Phaser 8500N Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


Hi Carmichael55:

Here is your problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not appear to be dripping.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Run clearISCfault test to clear the error.

2 1. Manually verify that the ink stick is able to advance in the ink loader chute.
Go to
Step 3.
Remove any blockage and/ or replace the ink stick.Run clearISCfault
test to clear the error.

3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run clearISCfault test to clear the error.

Hope this helps

Jul 30, 2009 | Office Equipment & Supplies

1 Answer

Xerox Phaser 8500 Error code 07,010.43:81877 Please can you tell this error code


That is a problem with the print head movement,
Normally on a 2424 you get ink spill from the catch tray, It spills into the print head block and causes the print head not to pivot properly.
Remove the scanner and document feeder assembly, remove the two screws on the back covers and pull up and out on the side of the covers. The front cover will also come off.
Now on the left side, looking from the front, you will see a stainless steel block. about 1 inch square, it is on the lower part of the frame about 2/3 of the way back. It will most likely be contaminated with yellow ink. You will have to slip the spring clip off of the block and use some channel locking pliers to work the block off, clean it well, the print head shaft also, then remove as much of the excess ink as you can from the machine,
If that doesnt fix your problem let me know,the cleaning blade may be tacked to the print head. But check the print head block first. that causes that code most of the time.

Apr 22, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Xerox 8650 ink


Has the ink advanced conpletely down the ink loader? At the very bottom of the assembly ( the ink loader is what its calles) where you have inserted the sticks, there is a small switch that the ink has to contact. The ink stick,(s) may be in some way twisted or hanging up just enough to not actuate the switch, If you go to Xerox.com click support and drivers then type in your model number then to support again , type in out of yellow ink,, and it will tell you how to check the switch with a pencil, eraser side.
OR what you can try it take a screw, a drywall screw works the best, and twist it into your yellow sticks, and slide them back and out one at a time until you remove them all, then insert them one at a time. making sure you are not using the same yellow stick that was at the bottom to begin with. It is also possible the borrom of the ink stick isnt formed properly and not hitting the switch. Also be 100 percent certain that the ink sticks are for the 8650 and not another phaser product. There is an 8500 and 8550 where the sticks look similar, but are not quite the same shape and will not tell the machine the ink is loaded.
There is an outside chance the ink loader tray is defective, since that is where the switches are, but I have never seen that problem occur. Have you had the machine less than one year?? If so you have a 1 year on site repair warranty and you can call 1-800-835-6100 , give them your serial number and they will send someone out to resolve it for free.

Oct 10, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Dark streaks


Dark streaks are an indication of "burned" or overheated ink. This will occur when the printer sets for a long period of time and nothing is printed. The problem will usually disappear after 50 pages or so, unless the printhead is damaged.

If the print remains dark, the printhead will need replaced.
(Very expensive)

(Dark print can also be caused by using Non-Xerox ink)

Sep 10, 2008 | Xerox Phaser 8400 Laser Printer

3 Answers

Xerox Phaser 8500 color issue


In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

Apr 07, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8550DP Printer does not recognize the ink it has


  1. Open and close the Top Cover to resolve the problem.
  2. If the problem persists, arrange the ink sticks until there are no spaces between sticks of the same color.
  3. Check for non 8500/8550 ink sticks jammed in the ink load chutes.

Nov 16, 2007 | Xerox Phaser 8550DP Printer

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