Question about Xerox Phaser 8500/DN Printer

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Xerox 8500 yellow ink melter keeps burning out. I have a xerox 8500. 3 times now i have replaced the ink melter on the ink loading tray, they keep burning out. The ink resevoir on the print head becomes full. It is only the yellow that is doing this. I have swapped the ink loader as thought the pcb might be faulty, but it still does it. I have also swopped the print head and it still does it. Any ideas on a fix?

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Maybe this problem has to do with power, in other words a little more power is being sent to the yellow ink melter thus increasing the heat to a fault creating level ie in excess of normal. Sometimes there is a fan present to keep the temperature in check. Ensure it is functional and is clean of dust. Also try speaking to a Xerox technician maybe they have come across this problem, it could be a design fault, or a defect with your Printer. Of course if it under warranty take it straight to them. As a last resort I would take it to a technician, weigh up the cost for a new printer.
As it may be cheaper to purchase a new printer than it is to have your one repaired!
damnor01

Posted on Dec 01, 2010

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Xerox Phaser 8550 is printing green and yellow with some gray color on all the print job, even after I replaced the ink loader, the black color came back but still getting only green and yellow. The ink...


Try printing a light stripes test page (Troubleshooting, print quality problems, troubleshooting print quality page).
If you have loads of missing jets, run a couple of head cleans, if you see improvement, it is worth running some more, if not, try switching off overnight and rebooting next day. If it still won't clear, you may have a faulty printhead.
If you do not appear to have many missing jets but the colours are all just wrong it may be that the ink has gone stale. Run a couple of head cleans and you should see the colours start to improve. If it is getting better, all you can do is keep running head cleans until you have replenished all the ink in the printhead well.
Hope this helps.

Dec 25, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

My Xerox 8550 says 'ink sticks are jammed'. Yet,


This could be a print head problem. If the print head is calling for ink and the sensor is bad the ink melter will continue to melt ink and over flow the print head. In which case the print head need to be replaced.
Also it could be a problem with the ink melter. If it isn't melting the ink it will cause this error.
To get to the ones at the end of the chute I stick a long screwdriver and break it free from the melter.

Harry

Jun 04, 2010 | Xerox Phaser 8560MFP Laser Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox error code 09,038.46:350??


Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at www.xerox.com\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Getting this error code on 8550 Phaser: 37,006,42:26076 Have been having problems with the fan


Hi outonalimbwi:
Here is your problem.
37,006.42: PEST - Drum disconnect. The drum heater is not drawing the expected power from the supply.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Run the appropriate diagnostic test:
37,002.47 = Left Jetstack Heater
37,003.48
= Right Jetstack Heater
37,004.40
, 37,005.41 = Reservoir Heaters
37,006.42
= Drum Heater
37,008.44
= Preheat Heater
37,009.45
= (8500/8550) All ink melters
= (8400) Ink Melt 1
37,010.46
= (8500/8550) Ink Melt 1
= (8400) Ink Melt 2
37,011.47
= (8500/8550)Ink Melt 2
= (8400) Ink Melt 3
37,012.48
= (8500/8550)Ink Melt 3
= (8400) Ink Melt 4
37,013.48
= (8500/8550)Ink Melt 4
2.
Did the test pass?
Go to Step 3. Go to Step 2.
2 1. Check the wiring running from the component to the printhead.
2. Is the wiring damaged or not working properly?
Replace the wiring harness.
Replace in the following order:
■ Drum assembly
■ Preheater
■ Printhead
■ Ink loader

Aug 11, 2009 | Xerox Phaser 8500N Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


Hi Carmichael55:

Here is your problem.

9,005.49: Ink loader fault. The cyan ink melt heater is on, but the ink does not appear to be dripping.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Run clearISCfault test to clear the error.

2 1. Manually verify that the ink stick is able to advance in the ink loader chute.
Go to
Step 3.
Remove any blockage and/ or replace the ink stick.Run clearISCfault
test to clear the error.

3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run clearISCfault test to clear the error.

Hope this helps

Jul 30, 2009 | Office Equipment & Supplies

1 Answer

Phaser 860. I replaced maintance kit and it came up with sevice a


Hi,


--> The yellow ink sticks are jammed.
Open the ink loader and ensure that the yellow ink sticks are able to slide in the ink loading chute. Remove any broken of partial ink sticks. And use the link below for any other problems you may have.


Niallbt

http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=117,E=0000000000024637030,K=5840,Sxi=17,command=restart,ques=user_type:4,ts=xo_legacy,varset=prod:860

Mar 08, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox 8650 ink


Has the ink advanced conpletely down the ink loader? At the very bottom of the assembly ( the ink loader is what its calles) where you have inserted the sticks, there is a small switch that the ink has to contact. The ink stick,(s) may be in some way twisted or hanging up just enough to not actuate the switch, If you go to Xerox.com click support and drivers then type in your model number then to support again , type in out of yellow ink,, and it will tell you how to check the switch with a pencil, eraser side.
OR what you can try it take a screw, a drywall screw works the best, and twist it into your yellow sticks, and slide them back and out one at a time until you remove them all, then insert them one at a time. making sure you are not using the same yellow stick that was at the bottom to begin with. It is also possible the borrom of the ink stick isnt formed properly and not hitting the switch. Also be 100 percent certain that the ink sticks are for the 8650 and not another phaser product. There is an 8500 and 8550 where the sticks look similar, but are not quite the same shape and will not tell the machine the ink is loaded.
There is an outside chance the ink loader tray is defective, since that is where the switches are, but I have never seen that problem occur. Have you had the machine less than one year?? If so you have a 1 year on site repair warranty and you can call 1-800-835-6100 , give them your serial number and they will send someone out to resolve it for free.

Oct 10, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Xerox Phaser 8550DP Printer does not recognize the ink it has


  1. Open and close the Top Cover to resolve the problem.
  2. If the problem persists, arrange the ink sticks until there are no spaces between sticks of the same color.
  3. Check for non 8500/8550 ink sticks jammed in the ink load chutes.

Nov 16, 2007 | Xerox Phaser 8550DP Printer

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