Question about Avaya Definity 6408D Corded Phone

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Need your help in avaya technology setup

Dear All,

I have a very interesting situation. Let me try and explain in fewer words.

An UK prospects wants to outsource thier inbound process to us in India and require Primary WAN and Secondary WAN structure to carry voice from UK to our India site. In both cases, we will be able to provide number of DDIs. The Avaya ACD will be in India with adequete CMS licenses and NICE Recorder for voice and screen recordings.

Our Primary WAN E1s can terminate on my Avaya ACD in India with IP Phones hanging for Agents. However, the challenge is with Secondary WAN setup as we have to provision this for our prospect with BCP / DR perspective.

I want by some way or other, I should be able to accept the inbound calls through DDIs and push to India Avaya ACD. We have a collocation facility in UK for your information. But they do not have any kind of voice multiplexers. However, they do have multiple Avaya G650s and G450s. I do not want UK G650s / G450s to work as ACD for us out of UK; instead seeking some advice for some mechanism to pass these calls to our India Avaya ACD over the existing MPLS WAN in case of Primary WAN failure.

Requesy your able advice.

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I would call a Business Partner. I can refer a few, if you tell me your location. This is a pretty complex setup...

Posted on Jun 19, 2008

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