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I find it hilarious that a Wiz ("LG expert") and a Guru had no idea that one can simply find the lock code by going through this simple process: Settings & Tools menu -- option 9 Phone Info -- My Number. Write down the last 4 digits of the phone number -- that's your reset code. Now go back to Settings & Tools, Option 6 Phone Settings, Option 6 Security and enter those last 4 digits. Simple. as. that.
I'm holding my VX8350 right now, its a new one since I dropped (at least 20 sum times) my first one and broke the right hinge too. And unfortunately this phone does not have a sim card. If you end up getting this phone then I'd HIGHLY recommend getting the rubberized case. It makes holding onto it much easier!