Help please, I have a compaq presario cq62-225nr notebook that refuses to start windows 7. I've only had it for 2 months, when I turn it on it gives 2 options one to start windows normally and the other to launch startup repair, none of them works as the computer just goes blank. I tried system recovery but it just shows the windows logo and freezes there, I reset the bios settings to factory settings and tht don't work. Did a HD and memory test which came back ok. I ran a startup test which returned a pci error. I've tried everything and nothing works. Help me please.

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Help please, I have a compaq presario cq62-225nr notebook that refuses to start windows 7. I've only had it for 2 months, when I turn it on it gives 2 options one to start windows normally and the other to launch startup repair, none of them works as the computer just goes blank. I tried system recovery but it just shows the windows logo and freezes there, I reset the bios settings to factory settings and tht don't work. Did a HD and memory test which came back ok. I ran a startup test which returned a pci error. I've tried everything and nothing works. Help me please.

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SJ Garrison

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Since you've only had for 2 months, I would contact the seller. If they give you the run around tell them this is unacceptable and you will have to write an honest review on how sorry their products and service is. No company wanted a bad review.

Posted on Apr 25, 2017

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6ya staff · Answer 1 · 1/2/2017 12:00:00 AM

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A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Chances are if you load the windows CD into the CD player it wil boot to the CD. You can opt to repair the current version of windows without a format. You will not loose your data.

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