Question about KitchenAid KHMC1857WSS Microwave Oven

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Brand new unit turntable and bottoms will not turn on.

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If tis is brand new, by all means call the service people. there is a warrenty on this and you can void it if you repair this yourself. Call the store where you bought this and talk to them about service or replacement.

Posted on Nov 14, 2010

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Phillips microwave oven vt255/bl tuntable does not rotate


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below



(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.



(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.


Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.



(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinsthall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Thanks.

Oct 01, 2011 | Whirlpool Microwave Ovens

4 Answers

Turntable does not turn (work). model:JVM3660SD001


have you check if the unit has the power... & also check if all the settings was made..

Jun 13, 2008 | GE Microwave Ovens

1 Answer

Phillips whirlpool microwave turntable not turning


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to any of these problems explained below.



(a)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properly on the turning mechanism.


(b)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.
Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.


(c)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

follow these steps below to replace the faulty motor.

1. Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 .Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3. Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4. Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5. Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6. Reinstall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.


Thanks.

Oct 01, 2011 | Microwave Ovens

1 Answer

The turntable on my GE Spacemaker Microwave JVM1640BB does not turn.... I can turn it by hand, but does not turn during cooking.


HELLO.

The turntable is the unit in the center of a microwave that you set your food on. It rotates during the microwave cycle, making sure all parts of a dish are properly heated. These are typically made of either hard glass or microwave-safe plastic.

Your microwave turntable may not turn due to one of these problems explain below

(1)If your turntable is removable (as many are for cleaning purposes), it may have come loose from this turning mechanism.place the turntable properl on the turning mechanism.

(2)If your turntable was previously working and now does not any longer, check the settings on your microwave's LCD display to make sure you haven't accidentally turned off the turntable.
Most microwaves have different settings that the user can select with the press of a button, like a "Defrost" setting or a "Popcorn" setting. Certain microwaves may stop the turntable from turning during certain pre-programmed selection modes. Stop your microwave and don't use a pre-programmed mode. Instead, just specify the time using the number pads and start your microwave to see if your turntable begins to rotate again.

(3)The rotating mechanism on the inside of your microwave that rotates the turntable is actually connected to a small motor on the inside of your microwave's case. If this motor burns out or stops working, the mechanism will stop turning. This is something that needs to be replace.

FOLLOW THESE STEPS TO REPLACE THE FAULTY MOTOR.

THINGS NEEDED.

* screwdrivers

* replacement motor

* specific microwave information and part number


1 Open the microwave door, and carefully remove the turntable tray. Also, remove the frame that the turntable is positioned on. Both the turntable and the frame are not secured in the oven, so removing them is a quick process.

2 Remove the bottom panel of the microwave. The Microwave Wizard website explains that the number of screws securing the panel varies depending on the manufacturer and specific microwave. Once the bottom panel is loosened, disconnect its wiring harness in order to completely remove the panel.

3 Locate the turntable motor. The Microwave Wizard website explains that the motor compartment should be positioned below the center of the microwave. Unscrew the motor, disconnect the wires, and remove it from the microwave.

4 Determine the specific part number for the turntable motor so that a correct replacement can be purchased or ordered. Position the new motor into the shaft in the bottom of the microwave. Screw the motor securely into place.

5 Test the microwave to make sure that the turntable motor is operating correctly. The Microwave Wizard website explains that the motor can make noises if it was not positioned evenly in the shaft. Reconnect all of the wires that were detached when removing the old motor.

6 Reinstall the microwave's bottom panel parts, and secure all of the screws in place. Reposition the turntable frame in the bottom of the microwave and place the turntable on top of it. Test the microwave in order to make sure that everything is working correctly.

Hoping to help on more problems.

THANKS.

Sep 05, 2011 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

Turntable won't turn in the microwave


look for supply to turntable motor if supply is coming on motor and it is not moving it means motor is faulty

Jun 23, 2010 | Danby DMW1146SS Microwave Oven

1 Answer

Microwave oven works, but the turntable does not


Hello there:
This is a common problem with almost all microwaves under the turntable there is a small motor that drives this turntable.
This IS a replaceable part ok and it is not really too hard to do.
To remove this you need to unplug the microwave and remove the plate inside of the microwave
Turn the unit over and then remove the screws that hold in the bottom to the microwave they are located around the edge of the bottom there should be about 6 of them after these are removed the bottom will slide down and now look up in the unit a little bit and you will be able to see small motor that drives the plate that is in the microwave there is 2 wires that hook up to it or some units have only one wire that attaches to it now just remove the wire and remove the motor and take it to a appliance repair center and they will get you a new one they are not that expensive around 25 dollars . now just put in the new motor and screw it in place and try the microwave out if it works great now just put the bottom back on and you are good to go..
However if the unit does not work than there is somthing wrong with the control unit that needs to be repaired ok?
i Hope that this has been very helpful for you
Best regards Michael

Oct 15, 2009 | Goldstar Microwave Ovens

1 Answer

The turntable doesn't rotate anymore


The turntable system typically consists of the motor, the coupler, the turntable support with rollers, and the tray.

Here is a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can find helpful exploded view diagrams and order parts for many brands by entering your full model number here, but if your brand is not listed, try Encompass or call them toll-free at 866-779-5835.

If neither source has parts for your model, please post a NEW inquiry here on FixYa and please include your brand name and the full model number from the tag in or on the unit, as well as mentioning that you have turntable-related trouble.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Oct 11, 2009 | Daewoo KOC-925T Microwave Oven

1 Answer

RVM1435 Turntable not working


The turntable motor can be replaced by following these simple steps:

1. UNPLUG the microwave before servicing.
2. Locate and remove the screws around the perimeter of the bottom panel of the microwave (located UNDER the microwave bottom).
3. With the screws removed the panel will open, exposing the turntable motor. Remove the glass tray and reach inside the oven cavity and grasp the turntable spindle. Pull straight up to remove it from the motor shaft.
4. With the spindle removed, disconnect the motor connector plug and mounting screws.
5. Insert new motor and reinstall everything using the steps provided in reverse order.

If you have any questions, please let me know. I hope this helps you.

NOTE: If this microwave is mounted, this repair can be performed without uninstalling the oven.

Aug 15, 2009 | Hotpoint RVM1435 Microwave Oven

1 Answer

Over the range microwave turntable has stopped turning


You give very little information Toni, but it seems the turntable motor is defective. If you are comfortable with this you must remove the cabinet (probably six screws in the back) and locate the motor at the bottom of the unit. Check all connections and connect the motor to a 120 volt source. If it is defective, order a new one on-line from the manufacturer. Your other option is to replace the oven. This would be my suggestion unless it is still in warranty.

Ray

Nov 20, 2008 | Maytag MMV1153A Microwave Oven

1 Answer

Microwave turntable is loud and clunky sounding.


If the unit is brand new as you say then it is covered under the warranty and the 800# for Bosch is in your paperwork that came with it.

It sounds like the glass platen (turntable) hub is either binding or else the drive mechanism itself either has a bad tooth on the main gear or tooth wheel. Some may still use a chain type drive mechanism as well.

If you call that 800 number - the customer service dept there will advise you as to what needs to happen next. It's possible they will either replace or repair at their expense.

Who installed the unit?

Let me know?

Best regards,

Frank

Mar 07, 2008 | Microwave Ovens

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