Question about Office Equipment & Supplies
I called Lexmark directly by phone and was offered a free replacement to be delivered within four to five working days with a free return label to send the "bad" machine back. In the meantime one of my employees found a solution and resolved the problem. The call was answered by a real person and solved in less than 5 minutes.
I am sure that your people are well trained but the language thing is a real problem. The guy just did not get the nature of the problem. Thanks anyway. Bob
Posted on Jun 20, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
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