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Plastic lock that holds in the ink cartridge has a broken connector on both black and color. Both broke while attempting to change expired cartridges on our Lexmark 6575. It is the black holder that broke off a little "***" that holds the blue lock. The machine is less than two months old.

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I called Lexmark directly by phone and was offered a free replacement to be delivered within four to five working days with a free return label to send the "bad" machine back. In the meantime one of my employees found a solution and resolved the problem. The call was answered by a real person and solved in less than 5 minutes.
I am sure that your people are well trained but the language thing is a real problem. The guy just did not get the nature of the problem. Thanks anyway. Bob

Posted on Jun 20, 2008

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Posted on Jan 02, 2017

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Having trouble fitting new ink cartridge


Hi, when an ink cartridge runs low in your HP Officejet 5610 All-in-One printer, you will see a message on the printer's display screen. Faded-looking text or pictures also indicate low ink. Ensure print quality by replacing ink cartridges when they run low.

Instructions

Things You'll Need:

* HP #27 or #56 black, #22 color or #58 color photo print cartridge, or compatible equivalent



Turn printer on if it is off. Never attempt to change the ink cartridge if the printer is off. If it is off, it will not properly position or release ink cartridges, and attempting to change the ink cartridges may damage the printer.


Open the print-carriage door, located on the right side of the printer. The print carriage will automatically move into the access area.

Push down on the top edge of the cartridge you are replacing to pop it out of its slot. Remove the print cartridge and discard or recycle.


Pull off the protective tape on the new print cartridge using the pink tab. Do not touch any part of the cartridge except the black plastic. Touching the contacts or ink nozzles under the protective tape can damage the cartridge and result in poor print quality.


Hold the cartridge upright and push gently forward into the empty ink cartridge slot until it clicks.


Close the print-carriage door.

You can also use this video clip to learn more:

youtube.com/watch?v=wVXUndG-o_Q.

Please don't forget to rate me thanks.

Thanks for using fixya...

Oct 26, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I have an hp officejet 7110 all-in-one and I've been getting a message saying that supply expired on the black cartridge. i replace it and it still won't let me print. what else could be wrong


Hello there:
This problem is usually due to a print head that needs to be replaced
I have provided the information that you will need ok
best regards mike
This document provides information on how to replace a printhead or ink cartridge.A printhead may need replacing when print quality issues cannot be resolved by cleaning the printheads or a front-panel display message indicates a printhead needs to be replaced.An ink cartridge needs replacing when a front-panel display message indicates either:
  • Low ink levels
  • Ink cartridge approaching expiration date
CAUTION: Never remove an ink cartridge and a printhead at the same time. Use the table below to identify the correct ink cartridge part number: Ink cartridge Part number HP 14 black print cartridge C5011A HP 14 tri-color print cartridge C5010A Use the table below to identify the correct printhead part number: Printhead Part number HP 14 black printhead C4920A HP 14 cyan printhead C4921A HP 14 magenta printhead C4922A HP 14 yellow printhead C4923A Replacing the ink cartridges Follow the instructions below to replace the ink cartridges:
  1. Turn on the unit, and open the print-carriage access door by lifting the handle until the door locks into place. Figure 1: Opening the access doorc00064456.jpg
  2. The print carriage will move to the center of the unit.After the print carriage stops, remove the ink cartridge by pressing the gray release button, then lifting the cartridge up and out of its slot. Figure 2: Removing the ink cartridgec00064457.jpg
  3. Remove the new ink cartridge from its packaging and, being careful to touch only the black plastic, remove the tape. Figure 3: Removing the tapec00064458.jpg
  4. With the ink cartridge label face-up, push the new ink cartridge firmly down into the appropriate slot until it clicks into place.The color ink cartridge inserts into the right-hand slot as indicated by the rainbow colored oval. Figure 4: Inserting the new cartridgec00064459.jpg
  5. Close the print carriage access door. CAUTION: If the ink cartridge is removed before a replacement is available, close the print carriage access door and replace the ink cartridge within 24 hours.
Identifying parts of the printheads Use the table below to identify the parts:
  1. Printhead handle
  2. Printhead tower
  3. Copper contacts
  4. Plastic tape
  5. Ink nozzles
c00064460.jpg Do not touch:
  • Copper contacts
  • Ink nozzles
  • Printhead tower
c00064461.jpg

Jan 24, 2010 | HP OfficeJet 7110 All-In-One Thermal...

1 Answer

White line along right side with black ink only


One of our IT guys came out and said he had figured out the solution on another printer with the exact problem. The problem is that the ink cartridge is not in tightly enough. It LOOKS like it is; the lock is even shut and the drum rolls smoothly. BUT, there is a tiny, and I mean tiny, bit of space between the cartridge and the drum, thus the ink gap. So, the solution is to be sure the cartridge is pushed back into position very tightly. We had been tentative in shoving the cartridge in because of the plastic pieces, but the lock locked just fine and we heard a slight clicking sound. Now we know to put it in carefully, then push hard into place. Problem solved.

Jan 07, 2010 | Dell 3100cn Laser Printer

8 Answers

I changed the ink cartridge the black one but it still says cartridge empty I unplugged it and it still sais the same thing


My MFC-420CN acts up occationally. Remove the new cartridge, hold it as you would to install it, Rotate it to the right about 45°. Snap it with the back of a finger (dislodges any air bubbles in ink feed). Reinstall cartridge (ensure it is fully seated. This works for both Brother cartridges and the eforcity cartridges I've been using for the past couple of years. HTH
Lou

Oct 17, 2009 | Brother MFC-685cw InkJet Printer

2 Answers

Dell printer printing blanks pages


? check that you did not leave the pull strip on the cartridge ?

Aug 11, 2009 | Dell Inkjet 720 Printer

3 Answers

I changed my color cartridge #97 on my HP officejet 7310


Remove the color cartridge. Make sure the contacts in the print carriage are clean. Chek to ensure the contacts on the cartridge are clean. Reinsert cartridge.

Mar 20, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Black cartridge is not being recognized, amber light blinking


There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Nov 10, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Officejet d135 - "Supply Expired" error message


HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.

Aug 07, 2008 | HP OfficeJet D135 All-In-One InkJet...

2 Answers

Error check ink cartridge


Hi ,

As per the information provided by you it seems to be a hardware issue however u cvan try these steps .

Steps >

Take out the ink cartridges from the printer > without turning off the printer unplug the power cord > press # and 6 key together , now without releasing the keys plug in the power cord .

keep on holding the keys down until the machine turns off automatically .

after the unit turns on again it would do the allignment give a msg for insert ink cartridges . insert the cartridges at that time . and see how it works out .


Thanks
MAC.

May 24, 2008 | HP OfficeJet 6210 All-In-One InkJet...

10 Answers

Expired HP printer cartridges


I have the identical problem with an HP Business Inkjet 1100.

Once cartridges were past date, the printer would no longer print from Windows XP. It would however work perfectly from Linux.

I did not find an ini file as mentioned in other posts, and I really did not want to open the printer as it worked fine in Linux.

The following fixed the problem:

1) Click on Start button, run
2) Type in regedit, enter
3) Navigate to HKLM/software/Hewlett-Packard/HP Printers/HPWH Toolbox/Common
4) In the right panel, right click on Ink, pick modify
5) Change 0100 to 0000
6) Save and reboot

Jun 13, 2007 | HP cp1700 Color Inkjet Printer

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